Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. Be able to attach multiple documents to fax

    When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!

    10 votes
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    • Able to send invitations to contact list and by groups

      I would like to send invitations and txt messege to my contact list

      8 votes
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      • Able to return to a previous option/menu

        Have the option in the IVR to return to a previous menu.

        7 votes
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          0 comments  ·  New Feature  ·  Admin →

          Hi Paulo,

          We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.

          We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.

          In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com

        • Redirect calls by person

          I think it would be great if RingByName could automatically forward the calls to an individual person or cell phone based on the caller ID of the person who is calling.

          For example, I have a list of customers that are calling to update their account info. Rather than have them choose from a menu, the system should look at a list of Caller IDs and route the calls directly to our billing department.

          6 votes
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            Thanks for the suggestion. We have forwarded this idea to our development team to see how we can make this happen, and if so, find out how long.

            Should this be selected for consideration, we will be placing ‘smart voting’ buttons on this topic to see how many other folks would find this feature helpful.

            Thanks again!

          • Round Robin for my department

            I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

            5 votes
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            • Video Conferencing

              I would like to be able to use video conferencing on my RingByName Account

              5 votes
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                under review  ·  1 comment  ·  Admin →
              • Sort my numbers in the Admin Panel

                I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                4 votes
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                  1 comment  ·  Admin →
                • Team Chat

                  I would like to have group chat for me and all my co-workers inside RingByName

                  4 votes
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                    1 comment  ·  Admin →
                  • Configuration Wizard

                    I would like to suggest that you create a configuration wizard to help me configure my phone system

                    4 votes
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                    • In App Purchases

                      I would like to be able to purchase additional extensions and services from within the web application without calling customer service

                      4 votes
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                      • Auto login for mobile app please

                        I have to login to the mobile app again almost every time I use it. Why?
                        This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

                        3 votes
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                        • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                          All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                          Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                          3 votes
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                          • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                            Reasons for removal:

                            -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                            -This is confusing.
                            -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                            -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                            3 votes
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                            • Add a CLEAR ALL button for missed calls

                              I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                              3 votes
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                                1 comment  ·  Admin →
                              • Caller name on Voicemail notification email

                                I would like to see the caller ID of the person that left me a voicemail , not just the phone number when I receive a voicemail notification.

                                3 votes
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                                • Add to the Web Aplication a standlone RBN softphone "Branded"

                                  It would be a lot easier for customer that want to use their computer to receive and place call.

                                  So, no need to install adicional softphones.

                                  With just one credential, you will be able to manage and receive calls. A dream!!!

                                  3 votes
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                                    0 comments  ·  New Feature  ·  Admin →
                                  • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                                    Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                                    The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                                    (most accounts don't keep the same number of users from their start date)

                                    Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                                    2 votes
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                                    • 2 votes
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                                        Hello Adam,
                                        Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

                                      • Delete option for missed calls in web-app

                                        I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                                        2 votes
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                                        • Keypress Recommendation Popup

                                          Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.

                                          When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.

                                          Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"

                                          Unsure how detailed we should be with how it saves calls/protects business. Listing it as…

                                          1 vote
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