Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. Call Flows / Trees that go from "Ringing Dept/User" to a "Menu"

    Call Flow update that would allow Departments and/Users to Point Back to Menus. So calls can first 'Ring' then 'Use a Menu System' to immediately address customers if staff is available.

    This is a popular feature often requested in the past and present.

    60+ seats noted in ticket NAC-43957-416

    1 vote
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    • SMS Blast Function / SMS Quality Improvement

      Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
      Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

      Removing the slow down of populating the entire contact list again is recommended.

      -------
      Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

      1 vote
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      • When setting up afterhours voicemail boxes for evenings and weekends, any changes made aren't saved correctly.

        Issue with voicemail greetings Requires double work.

        Case #1
        >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
        >Customer updates afterhours voicemail box message to include new information/details for weekend calls.
        >Callers won't hear the new message at all until some change is made to the menu.
        --------
        Case #2 Uncommon:
        >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
        >Customer selects 'close' or earlier closing hours for a holiday.
        >Customer updates that afterhours voicemail box message indicating they are closed for the holiday.
        >Callers won't hear the…

        1 vote
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        • Auto login for mobile app please

          I have to login to the mobile app again almost every time I use it. Why?
          This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

          2 votes
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          • aaaaaaa

            aaaaaaaaaaaaa

            2 votes
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            • Improve this feature

              Test test aaaaaa feedback to me

              1 vote
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              • test

                aaaaaaaaaaa

                3 votes
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                • calendar

                  A calendar set up that we can plan our day using the CRM in a calendar setting.

                  1 vote
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                  • R! web app My Activity and Team Activity are pretty limited with records

                    My Activity and Team Activity in the R! web app only show 50 or so records. A more button at the bottom to see more records, or a 'next page' option.

                    This is great for the bigger businesses that get more calls in an hour than some clients see in a day.

                    2 votes
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                    • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                      Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                      The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                      (most accounts don't keep the same number of users from their start date)

                      Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                      1 vote
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                      • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                        All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                        Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                        2 votes
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                        • 1 vote
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                            Hello Adam,
                            Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

                          • Custom Ringing/Ringtone MP3 File option | Keep callers on the line!

                            You can't keep your clients if they can't stand calling you at all. The sound of ringing leads to an average of less than 20 seconds of a call attempt.Custom ringing is undervalued as a means of keeping current and potential clients on the line for a longer period of time.

                            • Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.

                            Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds.…

                            1 vote
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                            • Voicemail and call back request notification by SMS

                              Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                              1 vote
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                              • Basic feature for web users but not admin?? Caller ID setting

                                I dont give my employees access to their ringbyname accounts.

                                So i have to login to each of their accounts to have their outbound caller ID updated.

                                Please add this to admin, this is really cumbersome and unnecessary! 30 users!

                                3 votes
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                                • Outbound Call Recording

                                  I would like to suggest the addition of outbound call recording to the current call recording feature.

                                  4 votes
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                                    Good afternoon Felix,

                                    Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

                                    We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

                                    Thanks again!

                                    Sincerely,
                                    The Project Team @ RingByName.com

                                  • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                                    Reasons for removal:

                                    -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                                    -This is confusing.
                                    -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                                    -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                                    3 votes
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                                    • I like to suggest flipping the callerr and called number/name placement in call activities

                                      I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.

                                      1 vote
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                                      • Delete option for missed calls in web-app

                                        I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                                        1 vote
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                                        • Sort my numbers in the Admin Panel

                                          I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                                          3 votes
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