A few of my staff suggested the system would work better if admin users had the ability to modify all r! contacts.
Currently the system only allows the person who created the contact to modify the user.
As a manager of a small to midlevel company or a manager of a large company department, modifying errors on important contacts is unmanageable if you need to cycle through 10+ logins to update multiple entries.
Additional improvements: Add contact editing as an optional checkbox in 'permissions'1 vote
Throughout the 8-10 major US holidays we often want to enable a holiday/vacation greeting and changing in the routing of calls.
Currently the Ringbyname system allows for weekday related changes to afterhours, so on Monday, you can set Tuesday & Wednesday to closed for the holidays, and have to reopen them afterwards. This is cumbersome. Many systems can provide holiday settings that trigger yearly, and farther in advance.
Not a simple adjustment, but please consider adding Date/Time Conditions on a yearly basis for holidays the Phone Numbers section or its own section.1 vote
I expect when January 2020 comes that if Google Chrome indeed removes support of Adobe Flash, then the InPhonex portal would come across some issues on the web platform like viewing the voicemail menu. Thanks team!1 vote
Currently CSV contact import sheet doesn't include a few fields that could be used to better the contact management all around.
-A Group field to add clients by group.
-An owner field so newly added contacts can have their owner preset
-CRM Import fields1 vote
the textboxes for voicemails and greetings are kind of small. Can we make them bigger? I use long greetings/voicemail messages.
KH, holding down the arrow keys or mouse to scroll through one line of input for greetings/voicemails is cumbersome. Seeing multiple lines would make my life easier when updating greetings/menu/voicemail messages.1 vote
If call isn't answered in call que after certain time slot settings (5min, 10min, 20min) to have it sent directly to VM1 vote
There is currently no way for users who use call queueing to disable it from any of the mobile apps Android/iPhone.
The feature doesn't exist as a checkbox in the mobile view of the admin > department section.1 vote
After filling out Name and Company on cover page and pressing send, the system often completely re-writes the information to an "existing contact" (that we never input or saved to begin with).
We often send documents to doctors' offices with various doctors, and they cannot give documents to Dr. A that are addressed to Dr. B.1 vote
I'm glad we have toast/popup notifications for SMS! This is great for my account! My business partner however does A LOT of SMS related work. Their screen is always maxed out with SMS popups, and it looks bad and slows down their workflow.
Being able to enable or disable SMS popups would be optimal for accounts to decide if they can take advantage of having popup notifications or not.1 vote
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.
An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.
There's no simple 'at a glance' for understanding the callflow on this newer platform.1 vote
Some faxes don't go through if the orientation doesn't match the cover sheet.
You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!1 vote
It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.1 vote
R! web app dashboard, under voicemail, the counter shows how many unread voicemails there are, but the list that populates only shows the last 30 days.
Example: unread voicemails could state '10 unread', but the list would show 0, since those 10 voicemails were at least 30 days old.1 vote
I receive a lot of business calls on my cell, Instant contact integration with iOS Contacts and Android Contacts would save time
Instant contact integration with iOS contacts and Android contacts.
I would've gotten the ringbyname product, but I get a lot of cell business calls. Having every new contact I add on my iOS automatically added to my R! contacts would've made R! usable by my business.1 vote
R! Faxing has a coversheet that needs to be manually generated each time. End user suggested having a default message appear or permitting a default PDF sheet as the cover sheet.1 vote
What about to have a good customer service1 vote
My business has multiple accounts that all want and need to communicate with each other.
If there was a kind of reseller that automatically added all existing extensions from existing sub accounts, that'd allow them to communicate with each other easily. This would make billing and managing easier.
Added on / extensions added to account's callflows in UI
2017 Account 1: extensions 1003, 1004, 1005..
2018 Account 2: extensions 2003, 2004, 2005.. (adds 1003-1005)
2019 Account 3: extensions 3003, 3004, 3005...(adds 1003-2005)1 vote
Not an easy idea, and a unique case...
where my agents would benefit from being able to dial one another's extensions and immediately have that phone auto-answer inbound extension calls for a two way conversation (Agent A with Agent B)
inbound calls from customers shouldn't be auto-answered, so the feature would need to be unique to 'inbound extension calls'.1 vote
R! Admin Department Monitor / Unreturned | Add option to view Monitor details for entire business (all departments)
In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.
Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:
-Ease company-wide report generation
-Ensure all unreturned calls are returned within the same screen.
Both tasks would be able to be completed without cycling through several departments and combining data.1 vote
For large accounts with many extensions, having a data creating feature that generates a PDF document that lists all existing extensions per location/account would be really useful. As new locations are added, the pdf can be regenerated and email blasted or printed for clients.
The feature can be built using a single-select statement on our database and may be simple to create. It would help the largest accounts most, but anyone with more than 2-3 extensions would have printable PDF extension lists that show how reliable ringbyname is on a tangible reusable document.1 vote
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