In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.
An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.
There's no simple 'at a glance' for understanding the callflow on this newer platform.1 vote
Some faxes don't go through if the orientation doesn't match the cover sheet.
You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!1 vote
It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.1 vote
R! web app dashboard, under voicemail, the counter shows how many unread voicemails there are, but the list that populates only shows the last 30 days.
Example: unread voicemails could state '10 unread', but the list would show 0, since those 10 voicemails were at least 30 days old.1 vote
I receive a lot of business calls on my cell, Instant contact integration with iOS Contacts and Android Contacts would save time
Instant contact integration with iOS contacts and Android contacts.
I would've gotten the ringbyname product, but I get a lot of cell business calls. Having every new contact I add on my iOS automatically added to my R! contacts would've made R! usable by my business.1 vote
R! Faxing has a coversheet that needs to be manually generated each time. End user suggested having a default message appear or permitting a default PDF sheet as the cover sheet.1 vote
What about to have a good customer service1 vote
My business has multiple accounts that all want and need to communicate with each other.
If there was a kind of reseller that automatically added all existing extensions from existing sub accounts, that'd allow them to communicate with each other easily. This would make billing and managing easier.
Added on / extensions added to account's callflows in UI
2017 Account 1: extensions 1003, 1004, 1005..
2018 Account 2: extensions 2003, 2004, 2005.. (adds 1003-1005)
2019 Account 3: extensions 3003, 3004, 3005...(adds 1003-2005)1 vote
Not an easy idea, and a unique case...
where my agents would benefit from being able to dial one another's extensions and immediately have that phone auto-answer inbound extension calls for a two way conversation (Agent A with Agent B)
inbound calls from customers shouldn't be auto-answered, so the feature would need to be unique to 'inbound extension calls'.1 vote
R! Admin Department Monitor / Unreturned | Add option to view Monitor details for entire business (all departments)
In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.
Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:
-Ease company-wide report generation
-Ensure all unreturned calls are returned within the same screen.
Both tasks would be able to be completed without cycling through several departments and combining data.1 vote
For large accounts with many extensions, having a data creating feature that generates a PDF document that lists all existing extensions per location/account would be really useful. As new locations are added, the pdf can be regenerated and email blasted or printed for clients.
The feature can be built using a single-select statement on our database and may be simple to create. It would help the largest accounts most, but anyone with more than 2-3 extensions would have printable PDF extension lists that show how reliable ringbyname is on a tangible reusable document.1 vote
A particular account requested a new service that would transcribe voicemail messages into SMS. They use the feature elsewhere and would like to apply it to their ringbyname system to save time with voicemails.1 vote
Splash / Error page for IE pages accessing login.ringbyname.com
IE 11 should give an error message or a splash page if its not functional with our system.
A browser based redirect would keep clients from thinking our web app product is not working when they use IE 11.1 vote
Customer would like to use Text Magic for sms related features that R! doesn't provide.
>Auto Reply based on keywords in SMS message
>Images attached to SMS1 vote
Customer would like to know if "call reporting basic" 'outbound calls' field can include 'incomplete calls' with 'outbound calls' combined on this account exclusively.
Some businesses need to know all call attempts. Others need to know only successful outbound calls. Currently 'reporting basic' only helps one of these groups of businesses.1 vote
My business owner requires me and my coworkers to send fax confirmation pages to him.
Can we enable fax confirmation emails? I really like the ringbyname fax system, but I have to use the email fax system since it gives me success/failure notifications for faxing.1 vote
More real estate friendly crm. Lets automate this with Agilecrm #LetsRock1 vote
Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.
An alert or warning for active departments using call queuing when the balance is $0 or low.1 vote
ringbyname rates page for call credit usage doesn't exist.
Inphonex already has one that can be duplicated.
Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.
Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
example: 213 faxes are set as default before 223 faxes.1 vote
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