Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. For Large Accounts, A feature that generates a PDF of all extensions on the account

    For large accounts with many extensions, having a data creating feature that generates a PDF document that lists all existing extensions per location/account would be really useful. As new locations are added, the pdf can be regenerated and email blasted or printed for clients.

    The feature can be built using a single-select statement on our database and may be simple to create. It would help the largest accounts most, but anyone with more than 2-3 extensions would have printable PDF extension lists that show how reliable ringbyname is on a tangible reusable document.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. transcribe voicemail message service

    A particular account requested a new service that would transcribe voicemail messages into SMS. They use the feature elsewhere and would like to apply it to their ringbyname system to save time with voicemails.

    1 vote
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  3. Splash / Error page for IE pages accessing login.ringbyname.com

    Splash / Error page for IE pages accessing login.ringbyname.com

    IE 11 should give an error message or a splash page if its not functional with our system.
    A browser based redirect would keep clients from thinking our web app product is not working when they use IE 11.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  4. Additional Zapier Integrations | Extend to SMS messages

    Customer would like to use Text Magic for sms related features that R! doesn't provide.

    >Mass SMS
    >Auto Reply based on keywords in SMS message
    >Images attached to SMS

    1 vote
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    2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  5. Call Reporting Basic [Should it include Outbound attempts listed as 'incomplete calls'?]

    Customer would like to know if "call reporting basic" 'outbound calls' field can include 'incomplete calls' with 'outbound calls' combined on this account exclusively.

    Some businesses need to know all call attempts. Others need to know only successful outbound calls. Currently 'reporting basic' only helps one of these groups of businesses.

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fax confirmation email copies

    My business owner requires me and my coworkers to send fax confirmation pages to him.

    Can we enable fax confirmation emails? I really like the ringbyname fax system, but I have to use the email fax system since it gives me success/failure notifications for faxing.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  7. Real Estate Investor Friendly Phone System

    More real estate friendly crm. Lets automate this with Agilecrm #LetsRock

    1 vote
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  8. Call Queue | No Error message

    Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.

    Additional suggestion:
    An alert or warning for active departments using call queuing when the balance is $0 or low.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  9. Missing Page on Website

    ringbyname rates page for call credit usage doesn't exist.

    Inphonex already has one that can be duplicated.
    https://www.inphonex.com/rates/

    1 vote
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  10. Minor Quality of Life Improvement for Multiple Fax Profiles

    Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.

    Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
    example: 213 faxes are set as default before 223 faxes.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  11. Checkbox for fax failure messages/email notifications

    Fax to Email sends email notifications for all faxes, success and failure. Many businesses would like to know when a fax has failed so they can retry or ask the client what the correct number is.

    A Checkbox for fax failure messages/email notifications would best help these cases.

    1 vote
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  12. (3) Fail Safe suggestions to prevent call issues

    In R! admin a user can add their direct DID as a cell phone. This causes a ring loop error.

    Endless call ringing inbound when a direct number is set as a cell forward.

    if this is attempted in R! webapp 3055484343 the direct DID for a user CANT be added. A good fail check error message comes up! :D

    If this is attempted in R! admin, 3055484343 the direct DID for a user, CAN be added. So the loop can be made by admins. :(

    There's no benefit for a user to add their own Direct DID to cell…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. CRM simple improvement | additional CRM Statuses

    The current CRM statuses favor a 'sales geared' CRM use.

    Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'

    1 vote
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    1 comment  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  14. SMS Unread Messages Where are they?

    The biggest issue with SMS is the Red notification number near the SMS doesn’t really tell you which SMS are “new”
    It appears that the SMS window sorts by date, not by read / unread. Also only the “owner” of the SMS has the Green / Grey dots on the message to toggle the message read. A user might see 8 SMS notices, and have 200 messages, but no idea where the “8” unread ones are at.

    All Possible Suggestions
    Suggestion 1, Make Conversation boxes bold or highlighted to show there is an unread message in that conversation.
    Suggestion 2,…

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fax faxing / Enable / Disable Coversheet

    Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.

    Having a mandatory fax coversheet can impact these communications.
    Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sort Local Phonebook on the phone console

    In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

    1 vote
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    1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  17. faxes only available for last 10 days

    Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

    >Currently works via email fax copies received.
    Can be improved with:
    -increasing fax 10 day window
    -a field for viewing faxes in call reporting advanced

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unreturned vs Returned Calls in Monitoring

    It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'

    Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. have voice mail messages auto transcribed and sent to email

    have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.

    1 vote
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  20. direct to voicemail transfer | Add voicemail greeting

    The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

    It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

    In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

    Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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