Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

    All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

    Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

    1 vote
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    • 1 vote
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        Hello Adam,
        Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

      • Custom Ringing/Ringtone MP3 File option | Keep callers on the line!

        You can't keep your clients if they can't stand calling you at all. The sound of ringing leads to an average of less than 20 seconds of a call attempt.Custom ringing is undervalued as a means of keeping current and potential clients on the line for a longer period of time.

        • Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.

        Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds.…

        1 vote
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        • Voicemail and call back request notification by SMS

          Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

          1 vote
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          • Basic feature for web users but not admin?? Caller ID setting

            I dont give my employees access to their ringbyname accounts.

            So i have to login to each of their accounts to have their outbound caller ID updated.

            Please add this to admin, this is really cumbersome and unnecessary! 30 users!

            1 vote
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            • Outbound Call Recording

              I would like to suggest the addition of outbound call recording to the current call recording feature.

              3 votes
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                Good afternoon Felix,

                Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

                We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

                Thanks again!

                Sincerely,
                The Project Team @ RingByName.com

              • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                Reasons for removal:

                -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                -This is confusing.
                -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                2 votes
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                • I like to suggest flipping the callerr and called number/name placement in call activities

                  I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.

                  1 vote
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                  • Delete option for missed calls in web-app

                    I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                    1 vote
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                    • In App Purchases

                      I would like to be able to purchase additional extensions and services from within the web application without calling customer service

                      2 votes
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                      • Configuration Wizard

                        I would like to suggest that you create a configuration wizard to help me configure my phone system

                        2 votes
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                        • File Sharing and Storage

                          I would like to have shared file storage (like Dropbox) added to my RingByName acccount

                          0 votes
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                          • Video Conferencing

                            I would like to be able to use video conferencing on my RingByName Account

                            3 votes
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                              under review  ·  1 comment  ·  Admin →
                            • Team Chat

                              I would like to have group chat for me and all my co-workers inside RingByName

                              3 votes
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                                1 comment  ·  Admin →
                              • Round Robin for my department

                                I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

                                4 votes
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                                • Set the Caller ID for my users

                                  As the company phone system administrator, I would like to be able to set the outbound caller ID for each user in my system, right now the individual user must make the selection

                                  2 votes
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                                  • Caller name on Voicemail notification email

                                    I would like to see the caller ID of the person that left me a voicemail , not just the phone number when I receive a voicemail notification.

                                    2 votes
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                                    • Add a CLEAR ALL button for missed calls

                                      I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                                      3 votes
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                                        1 comment  ·  Admin →
                                      • Advance call routing for departments

                                        I would like to specify an additional department as a backup when the people in the first department do not answer

                                        0 votes
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                                        • Sort my numbers in the Admin Panel

                                          I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                                          2 votes
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                                            1 comment  ·  Admin →
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