Product Suggestions

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  1. Call Queue | No Error message

    Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.

    Additional suggestion:
    An alert or warning for active departments using call queuing when the balance is $0 or low.

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      0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
    • Missing Page on Website

      ringbyname rates page for call credit usage doesn't exist.

      Inphonex already has one that can be duplicated.
      https://www.inphonex.com/rates/

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        0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
      • Minor Quality of Life Improvement for Multiple Fax Profiles

        Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.

        Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
        example: 213 faxes are set as default before 223 faxes.

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          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
        • Checkbox for fax failure messages/email notifications

          Fax to Email sends email notifications for all faxes, success and failure. Many businesses would like to know when a fax has failed so they can retry or ask the client what the correct number is.

          A Checkbox for fax failure messages/email notifications would best help these cases.

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            0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
          • (3) Fail Safe suggestions to prevent call issues

            In R! admin a user can add their direct DID as a cell phone. This causes a ring loop error.

            Endless call ringing inbound when a direct number is set as a cell forward.

            if this is attempted in R! webapp 3055484343 the direct DID for a user CANT be added. A good fail check error message comes up! :D

            If this is attempted in R! admin, 3055484343 the direct DID for a user, CAN be added. So the loop can be made by admins. :(

            There's no benefit for a user to add their own Direct DID to cell…

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • CRM simple improvement | additional CRM Statuses

              The current CRM statuses favor a 'sales geared' CRM use.

              Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'

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                1 comment  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
              • SMS Unread Messages Where are they?

                The biggest issue with SMS is the Red notification number near the SMS doesn’t really tell you which SMS are “new”
                It appears that the SMS window sorts by date, not by read / unread. Also only the “owner” of the SMS has the Green / Grey dots on the message to toggle the message read. A user might see 8 SMS notices, and have 200 messages, but no idea where the “8” unread ones are at.

                All Possible Suggestions
                Suggestion 1, Make Conversation boxes bold or highlighted to show there is an unread message in that conversation.
                Suggestion 2,…

                1 vote
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                  0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                • Fax faxing / Enable / Disable Coversheet

                  Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.

                  Having a mandatory fax coversheet can impact these communications.
                  Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.

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                    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sort Local Phonebook on the phone console

                    In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

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                      1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                    • faxes only available for last 10 days

                      Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

                      >Currently works via email fax copies received.
                      Can be improved with:
                      -increasing fax 10 day window
                      -a field for viewing faxes in call reporting advanced

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                        0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                      • Unreturned vs Returned Calls in Monitoring

                        It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'

                        Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.

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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • have voice mail messages auto transcribed and sent to email

                          have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.

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                            0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
                          • direct to voicemail transfer | Add voicemail greeting

                            The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

                            It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

                            In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

                            Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

                            1 vote
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                              0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                            • Removing services breaks other services | Prevent downtime

                              "I just removed a number/extension from one agent/client and it impacted another client's service!"

                              Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.

                              Suggestions:
                              >Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
                              >When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.

                              1 vote
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                                0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                              • CRM / QuickNotes / Events Vs R! Contacts

                                <Combination of Features>
                                R! Contacts, QuickNotes, Events, and CRM are all missing a few minor quality of life improvements. 11-28-18
                                "As a growing business, I noted that as my contact deals increase, I'm going to be very lost between the above features."

                                Currently looking at QuickNotes drop-down in main R! Web, you can't tell if a quicknote is related to a contact. If you open that contact, you CAN.

                                It's the same case with Events, Events can be opened in the r! contacts window, and appear on a list in the R! contact view for that contact, but looking at…

                                2 votes
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                                  0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                • Call Reporting Basic, Outbound Calls: Data suggestion

                                  Outbound calls are logged in only specific situations.
                                  Changing Call Reporting Basic Outbound call's section:
                                  "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

                                  Currently what is considered an outbound call:
                                  -Call answered for a second.
                                  -Call reaching voicemail greeting for a second

                                  Not an outbound call:
                                  -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
                                  -Call that immediately rang 1 time and hung up.

                                  You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…

                                  1 vote
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                                    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                  • R! Admin Usability | Top Down and Bottom Up Call Flow Creation

                                    Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.

                                    >When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
                                    -Selecting these options should open a prompt/popup for naming the menu/department.
                                    -Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.

                                    >Additionally when creating a new menu in 'menus', add drop down option "New Department"
                                    -Selecting this options should do the same as above.

                                    1 vote
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                                      0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Porting numbers Faster process

                                      Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

                                      You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

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                                        0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keypress Recommendation Popup

                                        Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.

                                        When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.

                                        Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"

                                        Unsure how detailed we should be with how it saves calls/protects business. Listing it as…

                                        1 vote
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                                          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                        • (2) Fail Safe suggestions to prevent call issues

                                          1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

                                          2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
                                          Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
                                          AND a MENU is selected as the 'Send Calls To'
                                          Causes afterhours calls to immediate hangup.…

                                          1 vote
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                                            0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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