TEXT MESSAGING - It would be great to be able to send and receive text messages from the company numbers.2 votes
Currently it only allows the user who created the contact to edit.1 vote
So we can add contacts thru other applications1 vote
Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you1 vote
I would like to suggest the addition of outbound call recording to the current call recording feature.3 votes
Good afternoon Felix,
Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.
We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.
The Project Team @ RingByName.com
I dont give my employees access to their ringbyname accounts.
So i have to login to each of their accounts to have their outbound caller ID updated.
Please add this to admin, this is really cumbersome and unnecessary! 30 users!1 vote
I would like to be able to sync my appointments with my Google Calender3 votes
I would like to have group chat for me and all my co-workers inside RingByName3 votes
I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.3 votes
Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated
Reasons for removal:
-Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
-This is confusing.
-Its a time waster when I call in to confirm whether or not this has been updated on both sides.
-If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.2 votes
The Interface is confusing and tedious for companies that don't live/exist in listed timezone areas.
Every other phone / PC / forum / device uses actual timezones. why doesn't ringbyname?
Likely a simple implementation.
Replace strings of countries with Timezones, and remove any duplicates.
Possible issues: current accounts using country-based timezones, need a way to change them automatically to their respective timezones during/after the update.3 votes
I would like to be able to use video conferencing on my RingByName Account2 votes
I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system4 votes
I would like to know how you can add Malay in the "say this" section of the application. My customers are in Malaysia and I love the feature. Thanks.2 votes
Thanks again for the wonderful idea. We wanted to update you and let you know that we are working on upgrades to our system that will allow us to support many more languages using our text-to-speech engine.
Many of our customers have found that they have been able to upload custom MP3 files for menus prompts, greetings, and even for music on hold (see http://bit.ly/23Xr03b ).
Some of our more ingenious customers have even figured out how to trick our text-to-speech system into saying what they wnat through the creative spelling of words phonetically.
We thank you for your patience and will let you know when we have an update for you.
The Customer Care Team at RingByName
I like to be able to leave my missed calls in the mobile app to delete myself. Currently they are deleted by the system after I view them.
I like to be able to leave my missed calls in the mobile app to delete myself. Currently they are deleted by the system after I view them.1 vote
I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.1 vote
I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.1 vote
I would like to be able to purchase additional extensions and services from within the web application without calling customer service2 votes
I would like to suggest that you create a configuration wizard to help me configure my phone system2 votes
As the company phone system administrator, I would like to be able to set the outbound caller ID for each user in my system, right now the individual user must make the selection2 votes
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