Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. 1 vote
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      Hello Adam,
      Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

    • Custom Ringing/Ringtone MP3 File option | Keep callers on the line!

      You can't keep your clients if they can't stand calling you at all. The sound of ringing leads to an average of less than 20 seconds of a call attempt.Custom ringing is undervalued as a means of keeping current and potential clients on the line for a longer period of time.

      • Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.

      Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds.…

      1 vote
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      • Voicemail and call back request notification by SMS

        Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

        1 vote
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        • Outbound Call Recording

          I would like to suggest the addition of outbound call recording to the current call recording feature.

          3 votes
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            Good afternoon Felix,

            Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

            We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

            Thanks again!

            Sincerely,
            The Project Team @ RingByName.com

          • Basic feature for web users but not admin?? Caller ID setting

            I dont give my employees access to their ringbyname accounts.

            So i have to login to each of their accounts to have their outbound caller ID updated.

            Please add this to admin, this is really cumbersome and unnecessary! 30 users!

            1 vote
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            • Team Chat

              I would like to have group chat for me and all my co-workers inside RingByName

              3 votes
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                1 comment  ·  Admin →
              • Add a CLEAR ALL button for missed calls

                I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                3 votes
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                  1 comment  ·  Admin →
                • Video Conferencing

                  I would like to be able to use video conferencing on my RingByName Account

                  3 votes
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                    under review  ·  1 comment  ·  Admin →
                  • Sort my numbers in the Admin Panel

                    I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                    2 votes
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                      1 comment  ·  Admin →
                    • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                      Reasons for removal:

                      -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                      -This is confusing.
                      -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                      -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                      2 votes
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                      • In App Purchases

                        I would like to be able to purchase additional extensions and services from within the web application without calling customer service

                        2 votes
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                        • Round Robin for my department

                          I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

                          4 votes
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                          • Delete option for missed calls in web-app

                            I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                            1 vote
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                            • I like to suggest flipping the callerr and called number/name placement in call activities

                              I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.

                              1 vote
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                              • Configuration Wizard

                                I would like to suggest that you create a configuration wizard to help me configure my phone system

                                2 votes
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                                • Set the Caller ID for my users

                                  As the company phone system administrator, I would like to be able to set the outbound caller ID for each user in my system, right now the individual user must make the selection

                                  2 votes
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                                  • Add to the Web Aplication a standlone RBN softphone "Branded"

                                    It would be a lot easier for customer that want to use their computer to receive and place call.

                                    So, no need to install adicional softphones.

                                    With just one credential, you will be able to manage and receive calls. A dream!!!

                                    3 votes
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                                      0 comments  ·  New Feature  ·  Admin →
                                    • Able to send invitations to contact list and by groups

                                      I would like to send invitations and txt messege to my contact list

                                      7 votes
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                                      • Able to return to a previous option/menu

                                        Have the option in the IVR to return to a previous menu.

                                        7 votes
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                                          0 comments  ·  New Feature  ·  Admin →

                                          Hi Paulo,

                                          We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.

                                          We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.

                                          In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com

                                        • Be able to attach multiple documents to fax

                                          When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!

                                          8 votes
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