Product Suggestions

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  1. CRM simple improvement | additional CRM Statuses

    The current CRM statuses favor a 'sales geared' CRM use.

    Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'

    1 vote
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      1 comment  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
    • Sort Local Phonebook on the phone console

      In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

      1 vote
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        1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
      • Call Queue | No Error message

        Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.

        Additional suggestion:
        An alert or warning for active departments using call queuing when the balance is $0 or low.

        1 vote
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          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
        • Missing Page on Website

          ringbyname rates page for call credit usage doesn't exist.

          Inphonex already has one that can be duplicated.
          https://www.inphonex.com/rates/

          1 vote
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            0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
          • Minor Quality of Life Improvement for Multiple Fax Profiles

            Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.

            Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
            example: 213 faxes are set as default before 223 faxes.

            1 vote
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              0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
            • Checkbox for fax failure messages/email notifications

              Fax to Email sends email notifications for all faxes, success and failure. Many businesses would like to know when a fax has failed so they can retry or ask the client what the correct number is.

              A Checkbox for fax failure messages/email notifications would best help these cases.

              1 vote
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                0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
              • Unreturned vs Returned Calls in Monitoring

                It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'

                Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.

                1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • (3) Fail Safe suggestions to prevent call issues

                  In R! admin a user can add their direct DID as a cell phone. This causes a ring loop error.

                  Endless call ringing inbound when a direct number is set as a cell forward.

                  if this is attempted in R! webapp 3055484343 the direct DID for a user CANT be added. A good fail check error message comes up! :D

                  If this is attempted in R! admin, 3055484343 the direct DID for a user, CAN be added. So the loop can be made by admins. :(

                  There's no benefit for a user to add their own Direct DID to cell…

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • SMS Unread Messages Where are they?

                    The biggest issue with SMS is the Red notification number near the SMS doesn’t really tell you which SMS are “new”
                    It appears that the SMS window sorts by date, not by read / unread. Also only the “owner” of the SMS has the Green / Grey dots on the message to toggle the message read. A user might see 8 SMS notices, and have 200 messages, but no idea where the “8” unread ones are at.

                    All Possible Suggestions
                    Suggestion 1, Make Conversation boxes bold or highlighted to show there is an unread message in that conversation.
                    Suggestion 2,…

                    1 vote
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                      0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                    • Fax faxing / Enable / Disable Coversheet

                      Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.

                      Having a mandatory fax coversheet can impact these communications.
                      Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.

                      1 vote
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                        0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                      • CRM / QuickNotes / Events Vs R! Contacts

                        <Combination of Features>
                        R! Contacts, QuickNotes, Events, and CRM are all missing a few minor quality of life improvements. 11-28-18
                        "As a growing business, I noted that as my contact deals increase, I'm going to be very lost between the above features."

                        Currently looking at QuickNotes drop-down in main R! Web, you can't tell if a quicknote is related to a contact. If you open that contact, you CAN.

                        It's the same case with Events, Events can be opened in the r! contacts window, and appear on a list in the R! contact view for that contact, but looking at…

                        2 votes
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                          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                        • faxes only available for last 10 days

                          Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

                          >Currently works via email fax copies received.
                          Can be improved with:
                          -increasing fax 10 day window
                          -a field for viewing faxes in call reporting advanced

                          1 vote
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                            0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                          • have voice mail messages auto transcribed and sent to email

                            have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.

                            1 vote
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                              0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
                            • direct to voicemail transfer | Add voicemail greeting

                              The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

                              It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

                              In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

                              Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

                              1 vote
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                                0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                              • Removing services breaks other services | Prevent downtime

                                "I just removed a number/extension from one agent/client and it impacted another client's service!"

                                Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.

                                Suggestions:
                                >Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
                                >When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.

                                1 vote
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                                  0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                • Call Reporting Basic, Outbound Calls: Data suggestion

                                  Outbound calls are logged in only specific situations.
                                  Changing Call Reporting Basic Outbound call's section:
                                  "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

                                  Currently what is considered an outbound call:
                                  -Call answered for a second.
                                  -Call reaching voicemail greeting for a second

                                  Not an outbound call:
                                  -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
                                  -Call that immediately rang 1 time and hung up.

                                  You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…

                                  1 vote
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                                    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SMS Blast Function / SMS Quality Improvement

                                    Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
                                    Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

                                    Removing the slow down of populating the entire contact list again is recommended.

                                    -------
                                    Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

                                    1 vote
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                                      2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                                      All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                                      Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                                      4 votes
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                                        2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Voicemail and call back request notification by SMS

                                        Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                                        2 votes
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                                          planned  ·  0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Sort my numbers in the Admin Panel

                                          I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                                          6 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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