Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. I need ability to delete or edit contacts which I didnt create.

    Currently it only allows the user who created the contact to edit.

    1 vote
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    • Integration with Zapier or API.

      So we can add contacts thru other applications

      1 vote
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        0 comments  ·  New Feature  ·  Admin →
      • Voicemail and call back request notification by SMS

        Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

        1 vote
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        • Outbound Call Recording

          I would like to suggest the addition of outbound call recording to the current call recording feature.

          3 votes
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            Good afternoon Felix,

            Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

            We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

            Thanks again!

            Sincerely,
            The Project Team @ RingByName.com

          • Basic feature for web users but not admin?? Caller ID setting

            I dont give my employees access to their ringbyname accounts.

            So i have to login to each of their accounts to have their outbound caller ID updated.

            Please add this to admin, this is really cumbersome and unnecessary! 30 users!

            1 vote
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            • Google Calendar integration

              I would like to be able to sync my appointments with my Google Calender

              3 votes
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              • Team Chat

                I would like to have group chat for me and all my co-workers inside RingByName

                3 votes
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                  1 comment  ·  Admin →
                • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                  Reasons for removal:

                  -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                  -This is confusing.
                  -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                  -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                  2 votes
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                  • Timezone option based on actual Timezones instead of Countryname/Cityname

                    The Interface is confusing and tedious for companies that don't live/exist in listed timezone areas.

                    Every other phone / PC / forum / device uses actual timezones. why doesn't ringbyname?

                    Likely a simple implementation.

                    Replace strings of countries with Timezones, and remove any duplicates.

                    Possible issues: current accounts using country-based timezones, need a way to change them automatically to their respective timezones during/after the update.

                    3 votes
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                    • Video Conferencing

                      I would like to be able to use video conferencing on my RingByName Account

                      2 votes
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                        1 comment  ·  Admin →
                      • Round Robin for my department

                        I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

                        4 votes
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                        • I would like a new language in the web app

                          I would like to know how you can add Malay in the "say this" section of the application. My customers are in Malaysia and I love the feature. Thanks.

                          2 votes
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                            Hi John,

                            Thanks again for the wonderful idea. We wanted to update you and let you know that we are working on upgrades to our system that will allow us to support many more languages using our text-to-speech engine.

                            Many of our customers have found that they have been able to upload custom MP3 files for menus prompts, greetings, and even for music on hold (see http://bit.ly/23Xr03b ).

                            Some of our more ingenious customers have even figured out how to trick our text-to-speech system into saying what they wnat through the creative spelling of words phonetically.

                            We thank you for your patience and will let you know when we have an update for you.

                            Warm regards,
                            The Customer Care Team at RingByName

                          • I like to be able to leave my missed calls in the mobile app to delete myself. Currently they are deleted by the system after I view them.

                            I like to be able to leave my missed calls in the mobile app to delete myself. Currently they are deleted by the system after I view them.

                            1 vote
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                            • Delete option for missed calls in web-app

                              I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                              1 vote
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                              • I like to suggest flipping the callerr and called number/name placement in call activities

                                I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.

                                1 vote
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                                • In App Purchases

                                  I would like to be able to purchase additional extensions and services from within the web application without calling customer service

                                  1 vote
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                                  • Configuration Wizard

                                    I would like to suggest that you create a configuration wizard to help me configure my phone system

                                    2 votes
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                                    • Set the Caller ID for my users

                                      As the company phone system administrator, I would like to be able to set the outbound caller ID for each user in my system, right now the individual user must make the selection

                                      2 votes
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                                      • Add a CLEAR ALL button for missed calls

                                        I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                                        2 votes
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                                        • Sort my numbers in the Admin Panel

                                          I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                                          1 vote
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