Product Suggestions

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  1. For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

    When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

    1 vote
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    • implement follow-me.

      follow me allows you to ring your phone "X" number of times, then ring another number and then goto the original v-mail if no answer. you can also have more than one number to go to.
      The way you have to do it now is to use a blast of a secondary extension tha talso have , for instance, your cell phone. Its not really true follow-me and is a bit rough around the edges to use it as follow-me.

      1 vote
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      • R! Suggestion: Allow call reporting for "call recording" users to access call records further than 1 year back.

        Allow call reporting for "call recording" users to access call records further than 1 year back.

        Pros:Working access to all call recordings for users; avoid tickets/sysadm requests for recordings 1yr+ old; no longer wasting DB space
        Cons:will slow down database requests slightly

        1 vote
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        • test

          aaaaaaaaaaa

          3 votes
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          • When setting up afterhours voicemail boxes for evenings and weekends, any changes made aren't saved correctly.

            Issue with voicemail greetings Requires double work.

            Case #1
            >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
            >Customer updates afterhours voicemail box message to include new information/details for weekend calls.
            >Callers won't hear the new message at all until some change is made to the menu.
            --------
            Case #2 Uncommon:
            >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
            >Customer selects 'close' or earlier closing hours for a holiday.
            >Customer updates that afterhours voicemail box message indicating they are closed for the holiday.
            >Callers won't hear the…

            1 vote
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            • Auto login for mobile app please

              I have to login to the mobile app again almost every time I use it. Why?
              This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

              2 votes
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              • Call Flows / Trees that go from "Ringing Dept/User" to a "Menu"

                Call Flow update that would allow Departments and/Users to Point Back to Menus. So calls can first 'Ring' then 'Use a Menu System' to immediately address customers if staff is available.

                This is a popular feature often requested in the past and present.

                60+ seats noted in ticket NAC-43957-416

                1 vote
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                • aaaaaaa

                  aaaaaaaaaaaaa

                  2 votes
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                  • Improve this feature

                    Test test aaaaaa feedback to me

                    1 vote
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                    • SMS Blast Function / SMS Quality Improvement

                      Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
                      Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

                      Removing the slow down of populating the entire contact list again is recommended.

                      -------
                      Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

                      1 vote
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                      • calendar

                        A calendar set up that we can plan our day using the CRM in a calendar setting.

                        1 vote
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                        • R! web app My Activity and Team Activity are pretty limited with records

                          My Activity and Team Activity in the R! web app only show 50 or so records. A more button at the bottom to see more records, or a 'next page' option.

                          This is great for the bigger businesses that get more calls in an hour than some clients see in a day.

                          2 votes
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                          • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                            Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                            The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                            (most accounts don't keep the same number of users from their start date)

                            Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                            2 votes
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                            • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                              All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                              Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                              2 votes
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                              • 1 vote
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                                  Hello Adam,
                                  Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

                                • Custom Ringing/Ringtone MP3 File option | Keep callers on the line!

                                  You can't keep your clients if they can't stand calling you at all. The sound of ringing leads to an average of less than 20 seconds of a call attempt.Custom ringing is undervalued as a means of keeping current and potential clients on the line for a longer period of time.

                                  • Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.

                                  Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds.…

                                  1 vote
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                                    1 comment  ·  Admin →
                                  • Voicemail and call back request notification by SMS

                                    Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                                    1 vote
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                                    • Basic feature for web users but not admin?? Caller ID setting

                                      I dont give my employees access to their ringbyname accounts.

                                      So i have to login to each of their accounts to have their outbound caller ID updated.

                                      Please add this to admin, this is really cumbersome and unnecessary! 30 users!

                                      3 votes
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                                      • Outbound Call Recording

                                        I would like to suggest the addition of outbound call recording to the current call recording feature.

                                        4 votes
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                                          Good afternoon Felix,

                                          Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

                                          We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

                                          Thanks again!

                                          Sincerely,
                                          The Project Team @ RingByName.com

                                        • Add a CLEAR ALL button for missed calls

                                          I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                                          3 votes
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                                            1 comment  ·  Admin →
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