Product Suggestions

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  1. (2) Fail Safe suggestions to prevent call issues

    1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

    2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
    Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
    AND a MENU is selected as the 'Send Calls To'
    Causes afterhours calls to immediate hangup.…

    1 vote
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    • Ability to Record Voicemail Greetings for Departments, not just Users

      Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
      A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

      Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.

      1 vote
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      • way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.

        It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.

        1 vote
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        • Basic Call Reporting | Simple Usability Improvement | Sort the data by Something

          Currently basic call reporting generates a random list of users, minutes, and number of calls.

          It would improve usability if this list were in some kind of order.

          Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data

          1 vote
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          • For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

            When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

            1 vote
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            • Auto login for mobile app please

              I have to login to the mobile app again almost every time I use it. Why?
              This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

              3 votes
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              • SMS Blast Function / SMS Quality Improvement

                Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
                Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

                Removing the slow down of populating the entire contact list again is recommended.

                -------
                Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

                1 vote
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                • calendar

                  A calendar set up that we can plan our day using the CRM in a calendar setting.

                  1 vote
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                  • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                    Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                    The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                    (most accounts don't keep the same number of users from their start date)

                    Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                    2 votes
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                    • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                      All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                      Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                      3 votes
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                      • 2 votes
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                          Hello Adam,
                          Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

                        • Voicemail and call back request notification by SMS

                          Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                          1 vote
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                          • Sort my numbers in the Admin Panel

                            I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

                            4 votes
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                              1 comment  ·  Admin →
                            • Add a CLEAR ALL button for missed calls

                              I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

                              3 votes
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                                1 comment  ·  Admin →
                              • Team Chat

                                I would like to have group chat for me and all my co-workers inside RingByName

                                4 votes
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                                  1 comment  ·  Admin →
                                • Video Conferencing

                                  I would like to be able to use video conferencing on my RingByName Account

                                  5 votes
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                                    under review  ·  1 comment  ·  Admin →
                                  • In App Purchases

                                    I would like to be able to purchase additional extensions and services from within the web application without calling customer service

                                    4 votes
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                                    • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                                      Reasons for removal:

                                      -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                                      -This is confusing.
                                      -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                                      -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                                      3 votes
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                                      • Round Robin for my department

                                        I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

                                        5 votes
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                                        • Delete option for missed calls in web-app

                                          I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                                          2 votes
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