Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. Star Transfer add on feature | Transfer directly to voicemail

    The ability to transfer inbound calls answered and send them directly to voicemail. Grandstream and Vtech devices already do this, but don't announce any greetings.

    The *6 transfer allows any device to transfer a call. Including a
    code with each extension (example 9101 for ext 101) to transfer to its voicemail box would get this working across all devices!

    1 vote
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    • Basic Call Reporting | Simple Usability Improvement | Sort the data by Something

      Currently basic call reporting generates a random list of users, minutes, and number of calls.

      It would improve usability if this list were in some kind of order.

      Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data

      1 vote
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      • For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

        When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

        1 vote
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        • implement follow-me.

          follow me allows you to ring your phone "X" number of times, then ring another number and then goto the original v-mail if no answer. you can also have more than one number to go to.
          The way you have to do it now is to use a blast of a secondary extension tha talso have , for instance, your cell phone. Its not really true follow-me and is a bit rough around the edges to use it as follow-me.

          1 vote
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          • R! Suggestion: Allow call reporting for "call recording" users to access call records further than 1 year back.

            Allow call reporting for "call recording" users to access call records further than 1 year back.

            Pros:Working access to all call recordings for users; avoid tickets/sysadm requests for recordings 1yr+ old; no longer wasting DB space
            Cons:will slow down database requests slightly

            1 vote
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            • test

              aaaaaaaaaaa

              3 votes
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              • aaaaaaa

                aaaaaaaaaaaaa

                2 votes
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                • Improve this feature

                  Test test aaaaaa feedback to me

                  1 vote
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                  • SMS Blast Function / SMS Quality Improvement

                    Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
                    Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

                    Removing the slow down of populating the entire contact list again is recommended.

                    -------
                    Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

                    1 vote
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                    • R! web app My Activity and Team Activity are pretty limited with records

                      My Activity and Team Activity in the R! web app only show 50 or so records. A more button at the bottom to see more records, or a 'next page' option.

                      This is great for the bigger businesses that get more calls in an hour than some clients see in a day.

                      2 votes
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                      • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                        Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                        The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                        (most accounts don't keep the same number of users from their start date)

                        Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                        2 votes
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                        • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                          All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                          Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                          2 votes
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                          • Voicemail and call back request notification by SMS

                            Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                            1 vote
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                            • Basic feature for web users but not admin?? Caller ID setting

                              I dont give my employees access to their ringbyname accounts.

                              So i have to login to each of their accounts to have their outbound caller ID updated.

                              Please add this to admin, this is really cumbersome and unnecessary! 30 users!

                              3 votes
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                              • Outbound Call Recording

                                I would like to suggest the addition of outbound call recording to the current call recording feature.

                                4 votes
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                                  Good afternoon Felix,

                                  Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.

                                  We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.

                                  Thanks again!

                                  Sincerely,
                                  The Project Team @ RingByName.com

                                • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                                  Reasons for removal:

                                  -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                                  -This is confusing.
                                  -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                                  -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                                  3 votes
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                                  • I like to suggest flipping the callerr and called number/name placement in call activities

                                    I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.

                                    1 vote
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                                    • Delete option for missed calls in web-app

                                      I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                                      1 vote
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                                      • Able to send invitations to contact list and by groups

                                        I would like to send invitations and txt messege to my contact list

                                        7 votes
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                                        • Be able to attach multiple documents to fax

                                          When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!

                                          10 votes
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