Product Suggestions

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  1. Sort Local Phonebook on the phone console

    In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

    1 vote
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      1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    • Fax faxing / Enable / Disable Coversheet

      Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.

      Having a mandatory fax coversheet can impact these communications.
      Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.

      1 vote
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        0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
      • faxes only available for last 10 days

        Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

        >Currently works via email fax copies received.
        Can be improved with:
        -increasing fax 10 day window
        -a field for viewing faxes in call reporting advanced

        1 vote
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          0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
        • direct to voicemail transfer | Add voicemail greeting

          The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

          It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

          In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

          Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

          1 vote
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            0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
          • Call Reporting Basic, Outbound Calls: Data suggestion

            Outbound calls are logged in only specific situations.
            Changing Call Reporting Basic Outbound call's section:
            "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

            Currently what is considered an outbound call:
            -Call answered for a second.
            -Call reaching voicemail greeting for a second

            Not an outbound call:
            -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
            -Call that immediately rang 1 time and hung up.

            You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…

            1 vote
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              0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
            • SMS Blast Function / SMS Quality Improvement

              Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
              Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

              Removing the slow down of populating the entire contact list again is recommended.

              -------
              Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

              1 vote
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                2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
              • Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

                All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

                Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

                4 votes
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                  2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                • Voicemail and call back request notification by SMS

                  Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                  2 votes
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                    planned  ·  0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                  • Porting numbers Faster process

                    Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

                    You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

                    1 vote
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                      0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                    • (2) Fail Safe suggestions to prevent call issues

                      1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

                      2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
                      Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
                      AND a MENU is selected as the 'Send Calls To'
                      Causes afterhours calls to immediate hangup.…

                      1 vote
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                        0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                      • Basic Call Reporting | Simple Usability Improvement | Sort the data by Something

                        Currently basic call reporting generates a random list of users, minutes, and number of calls.

                        It would improve usability if this list were in some kind of order.

                        Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data

                        1 vote
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                          0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                        • For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

                          When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

                          1 vote
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                            0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                          • R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

                            Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

                            The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
                            (most accounts don't keep the same number of users from their start date)

                            Please reverse the date order the invoice list is sorted by in R! admin for practical use.

                            2 votes
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                              0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                            • Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

                              Reasons for removal:

                              -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
                              -This is confusing.
                              -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
                              -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

                              3 votes
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                                0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                              • Delete option for missed calls in web-app

                                I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

                                2 votes
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                                  0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                • Able to send invitations to contact list and by groups

                                  I would like to send invitations and txt messege to my contact list

                                  8 votes
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                                    1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Be able to attach multiple documents to fax

                                    When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!

                                    11 votes
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                                      2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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