RingByName Customer Experience Center

Knowledge Base

  1. Welcome to RingByName 

    1. What is the RingByName Web Application?
    2. How do I login to my account?
    3. How do I add my cell phone to my account?
    4. Accessing the System Administration Panel
    5. Configuring Menu options
  2. Miscellaneous Information 

    1. Caller ID not displaying correctly on my iPhone 6
    2. RingByName phone not ringing properly?
    3. How can I generate a report of incoming and outgoing calls?
    4. How to send and receive faxes in RingByName?
    5. Click 2Call Extension
  3. Installing RingByName 

    1. Getting Ready to Install
    2. Bandwidth Requirements
    3. The Router
    4. Router Compatibility Information
    5. Quality of service (QoS)
  4. Our Devices 

    1. What is a softphone?
    2. Grandstream GXP1450 Desktop Telephone
    3. Grandstream DP715 VOIP Cordless Phone
    4. Grandstream GXP2140
    5. Grandstream GXP2160
  5. The Mobile Application 

    1. RingByName for your Mobile Device
    2. Logging into the mobile application
    3. The mobile application home screen
    4. The mobile application contact list
    5. The mobile application shared notes
  6. Account Administration 

    1. Adding Virtual Users
    2. How do I update my payment information?
    3. How can I make a payment to my account?
    4. RingByName Customers Greeted by Name
    5. How to setup a voicemail for each user
  7. Contact Us 

    1. Our Support Philosophy
    2. Contacting RingByName
  8. Cool Features 

    1. Our cloud based business is the best there is!
    2. Send faxes straight from your phone!
    3. Greet your customers by name!
    4. Launch a call from within a web browser using the Click2Call Extension!
    5. Import your contacts easily!
  9. All articles 

    1. What is the RingByName Web Application?
    2. How do I retrieve my password?
    3. Getting Ready to Install
    4. RingByName for your Mobile Device
    5. Our Support Philosophy
    79 articles 

Feedback and Knowledge Base