RingByName Community Support Portal

Introducing RingByName OX

RingByName OX is a virtual desktop app for workers to work collaboratively from anywhere with any internet-connected device such as a mobile phone, tablet, or computer. Accessing client contact information, faxes, text messages, launch or join online video meetings, and make and receive phone calls without any special equipment and with no greater effort than is required to check your email.

Knowledge Base

  1. Press Releases 

    1. Press Releases
  2. Collaboration 

    1. RingByName Meet
  3. Welcome to RingByName 

    1. How do I login to my account?
    2. How do I update my login, timezone, or voicemail pin?
    3. How do I set up or update my voicemail box?
    4. Change and Customize your Caller ID!
    5. Import your contacts easily!
  4. Installing RingByName 

    1. Getting Ready to Install
    2. Bandwidth Requirements
    3. The Router
    4. Router Compatibility Information
    5. Quality of service (QoS)
  5. Our Devices 

    1. Using RingByName with a Softphone Application
    2. Yealink T48S Desk Phone User Guide
    3. Grandstream DP715 VOIP Cordless Phone
    4. How to configure Zoiper on iPhone
    5. How to configure Zoiper on Android
  6. System Administration 

    1. Updating and Editing Users
    2. How to setup a department
    3. Can I upload my own custom greetings and hold music?
    4. Adding Additional Users
    5. Call Reporting
  7. The Mobile Application 

    1. RingByName for your Mobile Device
    2. Logging into the mobile application
    3. The mobile application home screen
    4. The mobile application contact list
    5. The mobile application shared notes
  8. Miscellaneous Information 

    1. E911 Disclosure Statement
    2. Caller ID not displaying correctly on my iPhone 6
    3. How can I generate a report of incoming and outgoing calls?
    4. Click 2Call Extension with Office 365 Integration
    5. Contact Syncing with CSV spreadsheet
  9. RingByName CRM 

    1. What is CRM?
    2. How to enable CRM on your RingByName account
    3. Accessing CRM Information in the web application
    4. Accessing CRM information in the mobile application
    5. CRM Reports (Administrators Only)
  10. Cool Features 

    1. Adding and Event Sharing on Your RingByName Portal
    2. Adding notes to a contact from your phone!
    3. Business SMS (Texting) from RingByName™
    4. Business SMS (texting) on RingByName™ Mobile Application
    5. Call Barge Whisper Groups - Monitor and Train Effectively
  11. Contact Us 

    1. Our Support Philosophy
    2. Contacting RingByName
  12. Feature Fridays 

    1. Feature Friday Articles
    2. Subscribe to Feature Friday Emails
  13. All articles 

    1. How do I retrieve my password?
    2. Getting Ready to Install
    3. RingByName for your Mobile Device
    4. Our Support Philosophy
    5. How to change a telephone number
    127 articles 

Feedback and Knowledge Base