How long was your wait on hold before speaking with a RingByName customer service representative?
|Not at all long||30||40%|
|I did not use the telephone for support||10||13%|
If your support request was opened via email, how long did it take us to respond to your ticket?
|30 minutes or less||8||11%|
|30 minutes to 1 hour||2||3%|
|1 to 3 hours||4||5%|
|24 hours or more||4||5%|
|Does not apply||36||48%|
How well did you feel our customer service representative understood what you were saying?
|Not at all well||2||3%|
Would you say that our customer service representative solved your problem or answered your question quickly, slowly, or neither?
|Neither quickly nor slowly||4||5%|
How knowledgeable did our customer service representative seem to you?
|Not at all knowledgeable||1||1%|
About how many times did you contact customer support to have this issue resolved?
|This is the first time||34||45%|
|More than three times||6||8%|
Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied?
|Neither satisfied nor dissatisfied||0||0%|
If you would like to submit your comments to us, please use the feedback and support tools on our website, or send us an email at firstname.lastname@example.org.