Knowledge Base

  1. Installing RingByName 

    1. Getting Ready to Install
    2. Bandwidth Requirements
    3. The Router
    4. Router Compatibility Information
    5. Quality of service (QoS)
  2. Our Devices 

    1. Using RingByName with a Softphone Application
    2. Yealink T48S Desk Phone User Guide
    3. Grandstream DP715 VOIP Cordless Phone
    4. How to configure Zoiper on iPhone
    5. How to configure Zoiper on Android
  3. System Administration 

    1. Updating and Editing Users
    2. How to setup a department
    3. Updating E911 Location
    4. Can I upload my own custom greetings and hold music?
    5. Adding Additional Users
  4. The Mobile Application 

    1. RingByName for your Mobile Device
    2. Logging into the mobile application
    3. The mobile application home screen
    4. The mobile application contact list
    5. The mobile application shared notes
  5. Miscellaneous Information 

    1. E911 Disclosure Statement
    2. Caller ID not displaying correctly on my iPhone 6
    3. RingByName phone not ringing properly?
    4. How can I generate a report of incoming and outgoing calls?
    5. Click 2Call Extension with Office 365 Integration
  6. RingByName CRM 

    1. What is CRM?
    2. How to enable CRM on your RingByName account
    3. Accessing CRM Information in the web application
    4. Accessing CRM information in the mobile application
    5. CRM Reports (Administrators Only)
  7. Cool Features 

    1. Business SMS (Texting) from RingByName
    2. Integrate RingByName with Salesforce
    3. Integrating RingByName with your Apps using Zapier
    4. Business SMS (texting) on RingByName™ Mobile Application
    5. Speed Test - Is your Internet Connection Fast Enough For RingByName?
  8. Contact Us 

    1. Our Support Philosophy
    2. Contacting RingByName
  9. Feature Fridays 

    1. Feature Friday Articles
    2. Subscribe to Feature Friday Emails
  10. All articles 

    1. How do I retrieve my password?
    2. Getting Ready to Install
    3. RingByName for your Mobile Device
    4. Our Support Philosophy
    5. How to change a telephone number

Feedback and Knowledge Base