Business SMS (texting) on RingByName™ Mobile Application

RingByName subscribers can send and receive text messages via the RingByName mobile application. For instructions on how to send text messages via the web application, please visit the knowledge base article located here.


What is SMS Service?
How do I add SMS Texting Service to my RingByName Account?
How can I send an SMS Text message?
How are SMS Text Messages stored in RingByName?
How can I access old my SMS Text Message history?
What does SMS Text Messaging Cost? How many texts can I send? 
Does RingByName offer Toll-Free SMS Text Messaging numbers?
Does RingByName offer International SMS Text Messaging numbers?
Why don't I receive pictures that have been sent to my SMS number?
How do I send pictures via text message?
Will I receive notifications when a new text message is received?
Can I assign the text message conversation to a team member?
How can I change ownership of a text message conversation?
How do I grant my team members access to use SMS?




What is SMS Service?

SMS stands for Short Message Service and is also commonly referred to as a "text message". With SMS, you can send a message of up to 160 characters to another device. Longer messages will automatically be split up into several parts. Most cell phones support this type of text messaging.

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How do I add SMS Texting Service to my RingByName Account?

Check with your system administrator to make sure that SMS is enabled and active on your account, and that you have been granted access to access SMS service. If you are the account owner, you can add SMS Text Message service to your account by contacting the Customer Service Department by calling 855-345-7464 or by emailing us at service@ringbyname.com.

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How can I send an SMS Text message?

Sending a text message from a contact card for an existing client:


  1. Open an existing contact and click on the SMS icon located just above the contact area.

  2. Click on the drop down in the "To:" section and select one of the numbers from the contact to send your text message to.

  3. Click on the drop down in the "From" section and select the number you would like to send the text message from.




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Sending a contact to a new contact:

  1. Click on the SMS icon located at the top of the RingByName web application


  2. Click on the create new message icon located at the top right corner of the screen.


  3. Enter a number in the "To" field. If the number is associated with an existing contact, the name may be displayed as a link just below the line. Otherwise, simply click on the link labeled "cell" in blue.



  4. Select an available SMS number on your account from the drop down box labeled "From".


  5. Compose your message and click the send button.



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How are SMS Text Messages stored in RingByName?

SMS messages are attached to your contact cards and automatically stored in your RingByName account just like fax records and notes. 
Your SMS history is permanently stored in your logs and will be accessible even if you deactivate SMS service on your account. 

 
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How can I access old my SMS Text Message history?


SMS messages can be accessed by clicking on the SMS navigation icon located at the bottom of the RingByName mobile application.



After clicking on the SMS icon, the application will display a list of all the SMS messages that have been sent or received from your SMS-enabled company numbers. 
To view the contents of an SMS message, or to continue the conversation, simply click on one of the conversations from the list. 


Alternately, you can open the contact card in your company address book and view the SMS message history by clicking on the SMS history icon below the contact details. All SMS messages sent and received will be located in the history if they have been received at a number associated with that contact.




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What does SMS Text Messaging Cost? How many texts can I send?


There is no cost to add SMS Text Messaging to an existing company number on your account. You can send and receive unlimited SMS messages within the US, Canada and Puerto Rico. 

If you would like to add additional SMS number on your account, simply purchase an add-on company for your business and we'll set it up to receive SMS messages.
To add an additional Company Number or activate SMS, contact Customer Service at 855-345-7464 or email us at service@ringbyname.com.


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Does RingByName offer Toll-Free SMS Text Messaging numbers?


RingByName does not offer text messaging via Toll-Free Numbers at this time.


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Does RingByName offer International SMS Text Messaging numbers?


RingByName does not offer International SMS numbers at this time.


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Why don't I receive pictures that have been sent to my SMS number?


RingByName Business SMS does not currently support picture messaging (MMS). This is a planned upgrade. If you are interested in having us let you know when MMS is available, send us an email at sales@ringbyname.com and we will contact you once it becomes available.  


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How do I send pictures via text message?


RingByName Business SMS does not currently support picture messaging (MMS). This is a planned upgrade. If you are interested in having us let you know when MMS is available, send us an email at sales@ringbyname.com and we will contact you once it becomes available.  


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Will I receive notifications when a new text message is received?


You will receive notifications for any new text messages for any new SMS-enabled telephone numbers to which your administrator has granted you access. You will also receive notifications for any SMS conversations that you have been assigned as owner.

A new message notification icon will appear in the navigation area at the top of the web application showing you a count of new unread text messages.
 

Any new SMS messages will have a green dot next to the unread message(s).

 



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Can I assign the text message conversation to a team member?


To assign ownership of an SMS conversation, follow these simple steps:

  1. Click on the SMS icon located at the top of the RingByName web application


  2. Click on a conversation you would like to assign from the listing of SMS conversations.

  3. Click on the drop down labeled "Assigned to:" and select the person to whom the conversation will be assigned. The conversation owner will be the only individual that will receive notifications of new messages, however, any user that has been granted access to the SMS feature can read and reply to an SMS.



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How can I change ownership of a text message conversation?


Once an SMS conversation has been assigned, only the current "owner" can assign it to another team member. To reassign the conversation, follow the instructions here.


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How do I grant my team members access to use SMS?


In order to grant access to a team member please follow these steps:

  1. Login to your RingByName account at https://login.ringbyname.com

  2. Click on your name in the top right corner and click on your name, then click on "System administration" from the drop down menu. If it does not appear, then you do not have administrator permissions to your system.



  3. Click on "RingByName Setup" from the navigation bar at the top of the screen.


  4. Click on the "Phone Numbers" icon located on the left side of the screen.


  5. Locate and click on one of the locate your SMS-enabled number from the list of your company numbers. 


  6. Scroll to the bottom of the phone number settings located in the last column. Click on all users that should be granted access to receive or send SMS messages, and click "Save".




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