R! Chat is here! Chat within your Ringbyname account with team members

R! Chat Released! Chat within your Ringbyname account with team members


RingByName now offers R! Chat! A simple swift way to connect with co-workers and partners in your Ringbyname account. R! Chat can be accessed from the main page on the RingByName web application, on the left hand side by your contacts. 





What is R! Chat?


R! Chat functions like most messaging platforms and can be used internally with other users in your Ringbyname account to quickly communicate and see who's online at their station. You can send a message of over 10000 characters to another user. You can also send links!



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How do I add R! Chat to my RingByName Account?


R! Chat is a free service added automatically to your account! The only prerequisite is having more than one user so you have someone to chat with! If your not seeing the chat platform, try logging out and back in, and it should be automatically added to your account! If you are the account owner, you can contact our service department about adding one of our many types of users to take advantage of R! Chat by calling 855-345-7464 or by emailing us at service@ringbyname.com.






How can I send a Chat message?


To send a chat message, Select the Chat section on the left side of your Ringbyname OX

  1. Next, select a contact. The team members with green circles beside them, are online and should see your message. 

  2. Enter a message in the section at the bottom by the 'Send button'

  3. Click on the Send button.


  4. If your wondering if your team member is addressing your message, the R! chat system shows you a message when they're typing so you know you'll be getting a response soon!



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How are Chat Messages stored in RingByName?


Chat messages are automatically stored in your RingByName account and accessible by selecting the contact your chatting with in the Chat section.
Your Chat history is stored in your account, however if any users are being deleted their chat history will be deleted too. Be careful to backup any important conversations before deleting users.
 
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What does R! Chat Cost? How many messages can I send?


R! Chat is a free service added automatically to your account, without limit that can be sent anywhere in the world!


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No Limits? Neat! Is there any way to know when messages are sent to me? 


R! Chat uses an unread message counter by any conversations that have new messages waiting for you. These messages are placed at the top of your Chat list for easy access. We also have Chat Popup notifications for your messages that when clicked on takes you to that conversation. Finally a sound effect plays whenever you receive a chat message!



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Wow that all sounds great! Can I customize these notifications?


Yes of course! You can enable and disable the popup, as well as the chat sounds. This leaves just the unread notifications in your Chat section so you can still see new messages when your available. 

To Control your notification settings:
  1. Click 'Hi your name' on the top right,
  2. Choose "Voicemail & User Settings" in the drop down box.
  3. Here under 'User Settings' you can enable and disable Call Popups and Chat Sounds. 
  4. Be sure to select "Save" at the bottom of your screen to save your changes!


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Why can't I send pictures in R! Chat?


RingByName R! Chat does not currently support picture messaging directly. Currently you can send links to pictures or websites that open a new browser page if needed. This is a planned upgrade. If you are interested in having us let you know when R! Chat+ options are available, send us an email at sales@ringbyname.com and we will contact you once it becomes available.  

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