Product Suggestions

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  1. Keypress Recommendation Popup

    Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.

    When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.

    Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"

    Unsure how detailed we should be with how it saves calls/protects business. Listing it as…

    1 vote
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    • Ability to Record Voicemail Greetings for Departments, not just Users

      Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
      A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

      Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.

      1 vote
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      • way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.

        It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.

        1 vote
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        • Auto login for mobile app please

          I have to login to the mobile app again almost every time I use it. Why?
          This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

          3 votes
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          • calendar

            A calendar set up that we can plan our day using the CRM in a calendar setting.

            1 vote
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            • 2 votes
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                Hello Adam,
                Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

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