Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
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When setting up afterhours voicemail boxes for evenings and weekends, any changes made aren't saved correctly.
Issue with voicemail greetings Requires double work.
Case #1
>Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
>Customer updates afterhours voicemail box message to include new information/details for weekend calls.
>Callers won't hear the new message at all until some change is made to the menu.
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Case #2 Uncommon:
>Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
>Customer selects 'close' or earlier closing hours for a holiday.
>Customer updates that afterhours voicemail box message indicating they are closed for the holiday.
>Callers won't hear the…1 vote -
Auto login for mobile app please
I have to login to the mobile app again almost every time I use it. Why?
This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-9932 votes -
Call Flows / Trees that go from "Ringing Dept/User" to a "Menu"
Call Flow update that would allow Departments and/Users to Point Back to Menus. So calls can first 'Ring' then 'Use a Menu System' to immediately address customers if staff is available.
This is a popular feature often requested in the past and present.
60+ seats noted in ticket NAC-43957-416
1 vote -
calendar
A calendar set up that we can plan our day using the CRM in a calendar setting.
1 vote -
1 vote
Hello Adam,
Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?
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