Suggested change:
A few of my staff suggested the system would work better if admin users had the ability to modify all r! contacts.

Current System:
Currently the system only allows the person who created the contact to modify the user.

Reasoning:
As a manager of a small to midlevel company or a manager of a large company department, modifying errors on important contacts is unmanageable if you need to cycle through 10+ logins to update multiple entries.

Additional improvements: Add contact editing as an optional checkbox in 'permissions'

I expect when January 2020 comes that if Google Chrome indeed removes support of Adobe Flash, then the InPhonex portal would come across some issues on the web platform like viewing the voicemail menu. Thanks team!

Email copies of voicemails would work best if the CNAM pull sent to the phone and R! webapp was also sent to the R! email notification for voicemails.

Ideally it would pull from r! contacts first, then if no r! contact exists for the number, it would pull from the CNAM value for the number.

KH, holding down the arrow keys or mouse to scroll through one line of input for greetings/voicemails is cumbersome. Seeing multiple lines would make my life easier when updating greetings/menu/voicemail messages.

There is currently no way for users who use call queueing to disable it from any of the mobile apps Android/iPhone.
The feature doesn't exist as a checkbox in the mobile view of the admin > department section.

Some faxes don't go through if the orientation doesn't match the cover sheet.

You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!

It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.

R! Faxing has a coversheet that needs to be manually generated each time. End user suggested having a default message appear or permitting a default PDF sheet as the cover sheet.

What about to have a good customer service

Splash / Error page for IE pages accessing login.ringbyname.com

IE 11 should give an error message or a splash page if its not functional with our system.
A browser based redirect would keep clients from thinking our web app product is not working when they use IE 11.

My business owner requires me and my coworkers to send fax confirmation pages to him.

Can we enable fax confirmation emails? I really like the ringbyname fax system, but I have to use the email fax system since it gives me success/failure notifications for faxing.

The current CRM statuses favor a 'sales geared' CRM use.

Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'

Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.

Additional suggestion:
An alert or warning for active departments using call queuing when the balance is $0 or low.

Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.

Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.

example: 213 faxes are set as default before 223 faxes.

"I just removed a number/extension from one agent/client and it impacted another client's service!"

Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.

Suggestions:
>Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
>When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.

Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.

>When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
-Selecting these options should open a prompt/popup for naming the menu/department.
-Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.

>Additionally when creating a new menu in 'menus', add drop down option "New Department"
-Selecting this options should do the same as above.

Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.