Product Suggestions

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  1. When setting up afterhours voicemail boxes for evenings and weekends, any changes made aren't saved correctly.

    Issue with voicemail greetings Requires double work.

    Case #1
    >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
    >Customer updates afterhours voicemail box message to include new information/details for weekend calls.
    >Callers won't hear the new message at all until some change is made to the menu.
    --------
    Case #2 Uncommon:
    >Customer has afterhours settings for weekends or evenings. They go to a department's voicemail box.
    >Customer selects 'close' or earlier closing hours for a holiday.
    >Customer updates that afterhours voicemail box message indicating they are closed for the holiday.
    >Callers won't hear the…

    1 vote
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    • Auto login for mobile app please

      I have to login to the mobile app again almost every time I use it. Why?
      This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

      2 votes
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      • Call Flows / Trees that go from "Ringing Dept/User" to a "Menu"

        Call Flow update that would allow Departments and/Users to Point Back to Menus. So calls can first 'Ring' then 'Use a Menu System' to immediately address customers if staff is available.

        This is a popular feature often requested in the past and present.

        60+ seats noted in ticket NAC-43957-416

        1 vote
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        • calendar

          A calendar set up that we can plan our day using the CRM in a calendar setting.

          1 vote
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          • 1 vote
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              Hello Adam,
              Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

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