The current CRM statuses favor a 'sales geared' CRM use.

Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'

Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.

Additional suggestion:
An alert or warning for active departments using call queuing when the balance is $0 or low.

Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.

Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
example: 213 faxes are set as default before 223 faxes.

"I just removed a number/extension from one agent/client and it impacted another client's service!"

Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.

Suggestions:
>Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
>When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.

Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.

>When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
-Selecting these options should open a prompt/popup for naming the menu/department.
-Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.

>Additionally when creating a new menu in 'menus', add drop down option "New Department"
-Selecting this options should do the same as above.

Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.

It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.

I have to login to the mobile app again almost every time I use it. Why?
This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

A calendar set up that we can plan our day using the CRM in a calendar setting.