The ability to transfer inbound calls answered and send them directly to voicemail. Grandstream and Vtech devices already do this, but don't announce any greetings.
The *6 transfer allows any device to transfer a call. Including a
code with each extension (example 9101 for ext 101) to transfer to its voicemail box would get this working across all devices!1 vote
Currently basic call reporting generates a random list of users, minutes, and number of calls.
It would improve usability if this list were in some kind of order.
Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data1 vote
For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.
When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.1 vote
follow me allows you to ring your phone "X" number of times, then ring another number and then goto the original v-mail if no answer. you can also have more than one number to go to.
The way you have to do it now is to use a blast of a secondary extension tha talso have , for instance, your cell phone. Its not really true follow-me and is a bit rough around the edges to use it as follow-me.1 vote
R! Suggestion: Allow call reporting for "call recording" users to access call records further than 1 year back.
Allow call reporting for "call recording" users to access call records further than 1 year back.
Pros:Working access to all call recordings for users; avoid tickets/sysadm requests for recordings 1yr+ old; no longer wasting DB space
Cons:will slow down database requests slightly1 vote
Test test aaaaaa feedback to me1 vote
Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.
Removing the slow down of populating the entire contact list again is recommended.
Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.1 vote
My Activity and Team Activity in the R! web app only show 50 or so records. A more button at the bottom to see more records, or a 'next page' option.
This is great for the bigger businesses that get more calls in an hour than some clients see in a day.2 votes
Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.
The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
(most accounts don't keep the same number of users from their start date)
Please reverse the date order the invoice list is sorted by in R! admin for practical use.2 votes
All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.
Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.2 votes
Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you1 vote
I dont give my employees access to their ringbyname accounts.
So i have to login to each of their accounts to have their outbound caller ID updated.
Please add this to admin, this is really cumbersome and unnecessary! 30 users!3 votes
I would like to suggest the addition of outbound call recording to the current call recording feature.4 votes
Good afternoon Felix,
Thank you for the idea! Our project team has begun the process to evaluate how we can integrate this idea into a future version of RingByName.
We will provide additional information and updates about this idea, and someone from our Project Team may contact you if they have any questions about your idea and how we can integrate it.
The Project Team @ RingByName.com
Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated
Reasons for removal:
-Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
-This is confusing.
-Its a time waster when I call in to confirm whether or not this has been updated on both sides.
-If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.3 votes
I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.1 vote
I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.1 vote
I would like to send invitations and txt messege to my contact list7 votes
When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!10 votes
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