Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

  1. timezone

    Trying to find a city in our time zone is such a pain. Can't we get the time zone options to simply display "Eastern", "Central", "Mountain" and "Pacific", like every other time zone config out there? The time zone options in Ring By Name, force you to try to find a city in your time zone. Would be MUCH easier if you just included, Eastern, Central, etc... in the list of options.

    1 vote

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  2. Fix Fax Issue Where Name/Company Are Automatically Changed After Submission

    When form is filled out to address a fax to a specific person within an office, the system disregards the information input and changes who the fax is addressed to based on contacts/history.

    It would be great if the system didn't erase the information so that my fax can reach the correct person at another business.

    5 votes

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  3. Import CSV Contacts With Additional Fields

    Currently CSV contact import sheet doesn't include a few fields that could be used to better the contact management all around.

    -A Group field to add clients by group.
    -An owner field so newly added contacts can have their owner preset
    -CRM Import fields

    2 votes

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  4. Call Que

    If call isn't answered in call que after certain time slot settings (5min, 10min, 20min) to have it sent directly to VM

    1 vote

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  5. Eliminate fax contacts or MAKE THEM OPTIONAL

    After filling out Name and Company on cover page and pressing send, the system often completely re-writes the information to an "existing contact" (that we never input or saved to begin with).

    We often send documents to doctors' offices with various doctors, and they cannot give documents to Dr. A that are addressed to Dr. B.

    5 votes

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  6. In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed

    In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.

    An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.

    There's no simple 'at a glance' for understanding the callflow on this newer platform.

    1 vote

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  7. R! Admin Department Monitor / Unreturned | Add option to view Monitor details for entire business (all departments)

    In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.

    Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:

    -Ease company-wide report generation
    -Ensure all unreturned calls are returned within the same screen.
    Both tasks would be able to be completed without cycling through several departments and combining data.

    1 vote

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  8. Additional Zapier Integrations | Extend to SMS messages

    Customer would like to use Text Magic for sms related features that R! doesn't provide.

    >Mass SMS
    >Auto Reply based on keywords in SMS message
    >Images attached to SMS

    1 vote

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    4 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  9. Call Reporting Basic [Should it include Outbound attempts listed as 'incomplete calls'?]

    Customer would like to know if "call reporting basic" 'outbound calls' field can include 'incomplete calls' with 'outbound calls' combined on this account exclusively.

    Some businesses need to know all call attempts. Others need to know only successful outbound calls. Currently 'reporting basic' only helps one of these groups of businesses.

    1 vote

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  10. Fax faxing / Enable / Disable Coversheet

    Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.

    Having a mandatory fax coversheet can impact these communications.
    Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.

    1 vote

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  11. Sort Local Phonebook on the phone console

    In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

    1 vote

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  12. faxes only available for last 10 days

    Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

    >Currently works via email fax copies received.
    Can be improved with:
    -increasing fax 10 day window
    -a field for viewing faxes in call reporting advanced

    1 vote

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  13. direct to voicemail transfer | Add voicemail greeting

    The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

    It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

    In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

    Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

    1 vote

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  14. Call Reporting Basic, Outbound Calls: Data suggestion

    Outbound calls are logged in only specific situations.
    Changing Call Reporting Basic Outbound call's section:
    "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

    Currently what is considered an outbound call:
    -Call answered for a second.
    -Call reaching voicemail greeting for a second

    Not an outbound call:
    -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
    -Call that immediately rang 1 time and hung up.

    You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…

    1 vote

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    2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  15. Porting numbers Faster process

    Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

    You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

    1 vote

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  16. (2) Fail Safe suggestions to prevent call issues

    1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

    2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
    Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
    AND a MENU is selected as the 'Send Calls To'
    Causes afterhours calls to immediate hangup.…

    1 vote

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  17. For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

    When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

    2 votes

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  18. SMS Blast Function / SMS Quality Improvement

    Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
    Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

    Removing the slow down of populating the entire contact list again is recommended.


    Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

    1 vote

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  19. R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

    Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

    The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
    (most accounts don't keep the same number of users from their start date)

    Please reverse the date order the invoice list is sorted by in R! admin for practical use.

    2 votes

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  20. Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

    All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

    Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

    4 votes

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