Product Suggestions

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  1. Sort Local Phonebook on the phone console

    In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.

    1 vote
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      1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    • Unreturned vs Returned Calls in Monitoring

      It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'

      Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.

      1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • CRM / QuickNotes / Events Vs R! Contacts

        <Combination of Features>
        R! Contacts, QuickNotes, Events, and CRM are all missing a few minor quality of life improvements. 11-28-18
        "As a growing business, I noted that as my contact deals increase, I'm going to be very lost between the above features."

        Currently looking at QuickNotes drop-down in main R! Web, you can't tell if a quicknote is related to a contact. If you open that contact, you CAN.

        It's the same case with Events, Events can be opened in the r! contacts window, and appear on a list in the R! contact view for that contact, but looking at…

        2 votes
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          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
        • faxes only available for last 10 days

          Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.

          >Currently works via email fax copies received.
          Can be improved with:
          -increasing fax 10 day window
          -a field for viewing faxes in call reporting advanced

          1 vote
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            0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
          • have voice mail messages auto transcribed and sent to email

            have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.

            1 vote
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              0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
            • direct to voicemail transfer | Add voicemail greeting

              The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.

              It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.

              In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.

              Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.

              1 vote
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                0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
              • Removing services breaks other services | Prevent downtime

                "I just removed a number/extension from one agent/client and it impacted another client's service!"

                Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.

                Suggestions:
                >Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
                >When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.

                1 vote
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                  0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                • Call Reporting Basic, Outbound Calls: Data suggestion

                  Outbound calls are logged in only specific situations.
                  Changing Call Reporting Basic Outbound call's section:
                  "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

                  Currently what is considered an outbound call:
                  -Call answered for a second.
                  -Call reaching voicemail greeting for a second

                  Not an outbound call:
                  -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
                  -Call that immediately rang 1 time and hung up.

                  You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…

                  1 vote
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                    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                  • Voicemail and call back request notification by SMS

                    Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

                    2 votes
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                      planned  ·  0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                    • R! Admin Usability | Top Down and Bottom Up Call Flow Creation

                      Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.

                      >When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
                      -Selecting these options should open a prompt/popup for naming the menu/department.
                      -Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.

                      >Additionally when creating a new menu in 'menus', add drop down option "New Department"
                      -Selecting this options should do the same as above.

                      1 vote
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                        0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                      • Porting numbers Faster process

                        Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

                        You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

                        1 vote
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                          0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                        • Keypress Recommendation Popup

                          Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.

                          When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.

                          Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"

                          Unsure how detailed we should be with how it saves calls/protects business. Listing it as…

                          1 vote
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                            0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                          • (2) Fail Safe suggestions to prevent call issues

                            1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

                            2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
                            Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
                            AND a MENU is selected as the 'Send Calls To'
                            Causes afterhours calls to immediate hangup.…

                            1 vote
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                              0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to Record Voicemail Greetings for Departments, not just Users

                              Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
                              A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

                              Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.

                              1 vote
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                                0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                              • way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.

                                It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.

                                1 vote
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                                  0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                • Basic Call Reporting | Simple Usability Improvement | Sort the data by Something

                                  Currently basic call reporting generates a random list of users, minutes, and number of calls.

                                  It would improve usability if this list were in some kind of order.

                                  Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data

                                  1 vote
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                                    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                  • For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

                                    When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

                                    1 vote
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                                      0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                    • SMS Blast Function / SMS Quality Improvement

                                      Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
                                      Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

                                      Removing the slow down of populating the entire contact list again is recommended.

                                      -------
                                      Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

                                      1 vote
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                                        1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Auto login for mobile app please

                                        I have to login to the mobile app again almost every time I use it. Why?
                                        This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

                                        3 votes
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                                          0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
                                        • calendar

                                          A calendar set up that we can plan our day using the CRM in a calendar setting.

                                          2 votes
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                                            0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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