Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
75 results found
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holiday afterhours options
Throughout the 8-10 major US holidays we often want to enable a holiday/vacation greeting and changing in the routing of calls.
Currently the Ringbyname system allows for weekday related changes to afterhours, so on Monday, you can set Tuesday & Wednesday to closed for the holidays, and have to reopen them afterwards. This is cumbersome. Many systems can provide holiday settings that trigger yearly, and farther in advance.
Not a simple adjustment, but please consider adding Date/Time Conditions on a yearly basis for holidays the Phone Numbers section or its own section.
2 votes -
Import CSV Contacts With Additional Fields
Currently CSV contact import sheet doesn't include a few fields that could be used to better the contact management all around.
-A Group field to add clients by group.
-An owner field so newly added contacts can have their owner preset
-CRM Import fields2 votes -
SMS Unread Messages Where are they?
The biggest issue with SMS is the Red notification number near the SMS doesn’t really tell you which SMS are “new”
It appears that the SMS window sorts by date, not by read / unread. Also only the “owner” of the SMS has the Green / Grey dots on the message to toggle the message read. A user might see 8 SMS notices, and have 200 messages, but no idea where the “8” unread ones are at.All Possible Suggestions
Suggestion 1, Make Conversation boxes bold or highlighted to show there is an unread message in that conversation.
Suggestion 2,…2 votes -
CRM / QuickNotes / Events Vs R! Contacts
<Combination of Features>
R! Contacts, QuickNotes, Events, and CRM are all missing a few minor quality of life improvements. 11-28-18
"As a growing business, I noted that as my contact deals increase, I'm going to be very lost between the above features."Currently looking at QuickNotes drop-down in main R! Web, you can't tell if a quicknote is related to a contact. If you open that contact, you CAN.
It's the same case with Events, Events can be opened in the r! contacts window, and appear on a list in the R! contact view for that contact, but looking at…
2 votes -
For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.
When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.
2 votes -
calendar
A calendar set up that we can plan our day using the CRM in a calendar setting.
2 votes -
R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)
Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.
The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
(most accounts don't keep the same number of users from their start date)Please reverse the date order the invoice list is sorted by in R! admin for practical use.
2 votes -
2 votes
Hello Adam,
Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header? -
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1 vote -
timezone
Trying to find a city in our time zone is such a pain. Can't we get the time zone options to simply display "Eastern", "Central", "Mountain" and "Pacific", like every other time zone config out there? The time zone options in Ring By Name, force you to try to find a city in your time zone. Would be MUCH easier if you just included, Eastern, Central, etc... in the list of options.
1 vote -
Admins ability to edit any R! contact
Suggested change:
A few of my staff suggested the system would work better if admin users had the ability to modify all r! contacts.Current System:
Currently the system only allows the person who created the contact to modify the user.Reasoning:
As a manager of a small to midlevel company or a manager of a large company department, modifying errors on important contacts is unmanageable if you need to cycle through 10+ logins to update multiple entries.Additional improvements: Add contact editing as an optional checkbox in 'permissions'
1 vote -
Adobe flash support on Chrome
I expect when January 2020 comes that if Google Chrome indeed removes support of Adobe Flash, then the InPhonex portal would come across some issues on the web platform like viewing the voicemail menu. Thanks team!
1 vote -
the textboxes for voicemails and greetings are kind of small. Can we make them bigger? I use long greetings/voicemail messages.
KH, holding down the arrow keys or mouse to scroll through one line of input for greetings/voicemails is cumbersome. Seeing multiple lines would make my life easier when updating greetings/menu/voicemail messages.
1 vote -
Call Que
If call isn't answered in call que after certain time slot settings (5min, 10min, 20min) to have it sent directly to VM
1 vote -
Call Queue Moible App Option
There is currently no way for users who use call queueing to disable it from any of the mobile apps Android/iPhone.
The feature doesn't exist as a checkbox in the mobile view of the admin > department section.1 vote -
SMS Notification [Control]
I'm glad we have toast/popup notifications for SMS! This is great for my account! My business partner however does A LOT of SMS related work. Their screen is always maxed out with SMS popups, and it looks bad and slows down their workflow.
Being able to enable or disable SMS popups would be optimal for accounts to decide if they can take advantage of having popup notifications or not.
1 vote -
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.
An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.
There's no simple 'at a glance' for understanding the callflow on this newer platform.
1 vote -
Fax Cover Sheet Detects Orientation of Fax
Some faxes don't go through if the orientation doesn't match the cover sheet.
You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!
1 vote -
Missed Calls notification with User information.
It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.
1 vote -
R! web Fax Log Activity are very limited with VMail records
R! web app dashboard, under voicemail, the counter shows how many unread voicemails there are, but the list that populates only shows the last 30 days.
Example: unread voicemails could state '10 unread', but the list would show 0, since those 10 voicemails were at least 30 days old.
1 vote
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