Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Able to return to a previous option/menu

    Have the option in the IVR to return to a previous menu.

    7 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Paulo,

    We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.

    We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.

    In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com

  2. Add to the Web Aplication a standlone RBN softphone "Branded"

    It would be a lot easier for customer that want to use their computer to receive and place call.

    So, no need to install adicional softphones.

    With just one credential, you will be able to manage and receive calls. A dream!!!

    3 votes
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  3. Type of Reseller Account For Headquarters with Satellite/Remote sites

    My business has multiple accounts that all want and need to communicate with each other.

    If there was a kind of reseller that automatically added all existing extensions from existing sub accounts, that'd allow them to communicate with each other easily. This would make billing and managing easier.

    Example below.
    Added on / extensions added to account's callflows in UI
    2017 Account 1: extensions 1003, 1004, 1005..
    2018 Account 2: extensions 2003, 2004, 2005.. (adds 1003-1005)
    2019 Account 3: extensions 3003, 3004, 3005...(adds 1003-2005)

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  4. Extension to extension Auto-Answer / Inbound Client Calls non-Auto Answer

    Not an easy idea, and a unique case...
    where my agents would benefit from being able to dial one another's extensions and immediately have that phone auto-answer inbound extension calls for a two way conversation (Agent A with Agent B)

    inbound calls from customers shouldn't be auto-answered, so the feature would need to be unique to 'inbound extension calls'.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  5. transcribe voicemail message service

    A particular account requested a new service that would transcribe voicemail messages into SMS. They use the feature elsewhere and would like to apply it to their ringbyname system to save time with voicemails.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  6. Real Estate Investor Friendly Phone System

    More real estate friendly crm. Lets automate this with Agilecrm #LetsRock

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  7. Missing Page on Website

    ringbyname rates page for call credit usage doesn't exist.

    Inphonex already has one that can be duplicated.
    https://www.inphonex.com/rates/

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  8. Checkbox for fax failure messages/email notifications

    Fax to Email sends email notifications for all faxes, success and failure. Many businesses would like to know when a fax has failed so they can retry or ask the client what the correct number is.

    A Checkbox for fax failure messages/email notifications would best help these cases.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  9. have voice mail messages auto transcribed and sent to email

    have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.

    1 vote
    Sign in
    (thinking…)
    Sign in with: facebook google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base