Grandstream GXP1610








On hook dialing. Enter the number when the phone is on hook and then send out.

  • When the phone is in idle, enter the number to be dialed out;
  •  Take handset off hook; or
  • Press Speaker button; or
  • Press Headset button with headset plugged in; or
  • Select an available LINE key;
  • The call will be dialed out.

Off hook and dial. Off hook the phone, enter the number and send out.

  • Take handset off hook; or
  • Press Speaker button; or
  • Press Headset button with headset plugged in; or
  • Press an available LINE key to activate speaker;
  •  You shall hear dial tone after off hook;
  •  Enter the number;
  • Press SEND key or # to dial out.

 Redial. Redial the last dialed number.

  • Take handset off hook; or
  • Press Speaker button; or
  • Press Headset button with headset plugged in; or
  • Press an available LINE key to activate speaker; or
  • When the phone is in idle;
  • Press SEND key, or the REDIAL soft key.

 Via Call History. Dial the number logged in phone's call history.

  • Press MENU button to bring up the main menu;
  •  Enter Call History;
  •  Select the entry you would like to call using the navigation arrow keys;
  • Press SEND button to dial out.

Via Phonebook. Dial the number from the phonebook.

  •  Press Contacts button;
  • Under Contacts, enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow key;
  • Select the contact you would like to call using the navigation arrow key;
  • Press SEND button to dial the selected contact.       

Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key.

  •  Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as Speed Dial. Select the account to dial from, enter the Name and User ID (the number to be dialed out) for the Line Key. Click on "Update" at the bottom of the Web GUI page;
  • Off hook the phone, or directly press the Speed Dial key to dial out.

Call Return. Dial the last answered call.

  • Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as Call Return. Select the account to dial from, no Name or User ID has to be set on for Call Return;
  • Off hook the phone, or directly press the Call Return key to dial out.

ANSWERING PHONE CALLS

RECEIVING CALLS

  • Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing the flashing LINE key;
  • Multiple incoming calls. When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red. Answer the incoming call by pressing the flashing LINE key. The current active call will be put on hold automatically.

DO NOT DISTURB

  • Do Not Disturb can be enabled/disabled from phone's LCD by following the steps below:
  • Press the Menu button and select "Preference" using navigation keys;
  • Press Menu button again to get into Preference options;
  •  Select "Do Not Disturb" and press Menu button;
  • Use arrow keys to select and press Menu button to enable or disable "Do Not Disturb" feature.

DURING A PHONE CALL

CALL WAITING/CALL HOLD

Hold. Place a call on hold by pressing the HOLD button. The active LINE key will blink in green;

Resume. Resume call by pressing the blinking LINE key;

Multiple calls. Automatically place active call on hold or switch between calls by pressing the LINE key. Call waiting tone (stutter tone) will be audible on new incoming call during the active call.

MUTE

During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted.

Blind Transfer.

  •  During the first active call, press TRANSFER and dial the number to transfer to;
  •  Press SEND key or # to complete transfer of active call.

 Attended Transfer.

  •  During the first active call, press LINE key. The first call will be put on hold;
  •  Enter the number for the second call in the new line and establish the call;
  • Press TRANSFER;
  •  Press the other LINE key which is on hold to transfer the call.

 3-WAY CONFERENCING

GXP1610can host up to 3-way conference call with other parties

 Initiate a conference call.

  •  Establish calls with 2 parties respectively;
  •  While 1 call is active, the other call will be put on hold with its LINE key blinking in green;
  •  Press CONF key;
  •  Press the desired LINE key on hold, the conference will be established;

 Cancel Conference.

  • If after pressing the CONF key, the user decides not to conference, press Cancel soft key or the current active LINE key (LED in solid green);
  •  This will resume the 2-way conversation with the current line.

 Split and Re-conference.

  •  During the conference, press HOLD key. The conference call will be split and the calls will be put on hold separately with the LINE keys blinking in green;
  •  Select one LINE key and press to resume the 2-way conversation;
  •  If users would like to re-establish conference call, before 1 separate LINE is selected, press the ReConf soft key right after the conference call is held/split;

 End Conference.

  • Users could press the EndCall soft key or simply hang up the call to terminate the conference call.
  • GXP1610 supports Easy Conference Mode, which can be used combinedwith the traditional way to establish the conference.

Initiate a conference call.

  • Establish 1 call;
  • Press CONF key and a new line will be brought up using the same account;
  • Dial the number and press SEND key to establish the second call;
  • Press CONF key or press the ConfCall softkey to establish the conference.

Split and Re-conference.

  • During the conference, press HOLD key. The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green;
  • Select one LINE key and press to resume the 2-way conversation;
  • If users would like to re-establish conference call, before 1 separate LINE is selected, press the ReConf softkey right after the conference call is split.

Cancel Conference.

  • If users decides not to conference after establishing the second call, press EndCall softkey instead of the ConfCall softkey/CONF key;
  • This will end the second call and the screen will show the first call on hold.

End Conference.

Users could press the EndCall softkey or simply hang up the call to terminate the conference call. If the remote party hangs up the call itself, it will be disconnected from the conference but other parties on GXP1610 will stay in the existed conference

VOICE MESSAGES (MESSAGE WAITING INDICATOR)

A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Dial into the Voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button (Voice Mail User ID has to be properly configured as the voice mail number under Web GUI->Account x->General Settings). An IVR will prompt the user through the process of message retrieval.

VOICEMAIL

A blinking red LED indicator on the top right corner of the GXP1610 indicates a message is waiting. Go to Web GUI- >Account - >General Settings to configure Voice Mail UserID.

To retrieve the voicemail:

  • Press the hard key to dial into the voicemail box;
  •  Select the account and confirm to access the dial-up interface, make operations according to the voice prompt.
  • Enter the account and password which is configured on SIP PBX.
  • The steps above are for the situation that both accounts are configured, if configured only one account, there is no need for users to select account but go to the dial-up interface directly.

EHS HEADSET

The GXP1610 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the GXP1610 web GUI->Settings->Audio Control Headset Type. Select "Plantronics EHS" and reboot the phone to take effect.

1. Connect EHS Headset (Plantronics) to GXP1610. Insert headset connector into the RJ11 headset port on the back of GXP1610;

2. To use headset mode, press headset button on the GXP1610. A headset icon will show on the GXP1610 status bar. The EHS headset will ring when there is an incoming ca

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