Where can I find the E-Fax on my account?
To access your fax service, the first thing you will need to do is log in to your RingByName account by going to "login.ringbyname.com".
Once you're logged in, you will see the navigation tab on top of the home screen.
Click on the "Fax" icon.
Once you clicked on the "Fax" icon, the middle section of the home page will be replaced with the fax activity. If you have access to the E-Fax, you will be able to see the received and sent faxes. If the fax wasn't sent successfully, the right side next to the fax will show as "Failed".
All faxes received will show at the top of the home screen under the fax icon. You will receive a confirmation once the fax has been delivered.
How do I send an E-Fax?
- On the "From" section you will have the option to choose profile if you have multiple fax numbers with RingByName. If you only have one number, then you don't need to do anything.
- RingByName provides a standard cover letter if you don't have any. By default, it's always checked. If you have your own cover letter, you must uncheck the option "Uncheck to hide cover page". In this case, you will include the cover letter with your attachment.
- You are only able to attach one document. If you have multiple pages, you will need to merge them.
- To attach your document, it needs to be a PDF format, and it cannot exceed 15 MB.
- If your fax fails, try resending with "1" in front of the phone number.
How do I enable my E-Fax?
In order to send and receive faxes, you must be subscribed to our E-Fax Service, please contact a sales representative at 855-345-7464 for pricing information.
If you already subscribed to the "E-Fax", it can only be enabled by Administrators with full access to the System Administration area. In order to enable your E-Fax, please follow the steps below:
1. Login to your RingByName account.
- Select all of the users that will have access to the fax phone number you are configuring.
- Change the "Caller ID" with the name you want people to see when you send an E-Fax.
- If any, add your company logo for the cover page.
- Add the email of the person who should receive a copy of all of the faxes. You are only able to add one email. If you need multiple people to receive a copy of all the faxes received, you will need to create an alias.
- Press "Save".
For this reason, we offer a training program at the user level to help your team take advantage of all the live data and features we offer. We also offer administrative level training so you and your administrators are able to update the configuration of your system to suit your business needs. All of our training is done with designated specialists looking to better your business.
To schedule a session, open the following link https://www.ringbyname.com/training/ and follow the instructions on the screen. To get the most value out of RingByName, we advise you sign up for a training session in the morning hours after 9:00 AM.