R! Face, Internal Video Collaboration now on Mobile!
R! Face is now available on RingByName through the mobile application for both Android™ Apple iOS™ devices. Studies have shown that the majority of video meeting attendees join on desktops, but over 30% rely on their mobile phones for team video collaboration or communication. So Ringbyname has extended video collaboration with R! Face to mobile users as well! Ringbyname accounts with R! Face enabled will see a new R! Face video icons by their team members in the Call presence section of the mobile home screen.
How do I use RingByName Face on Mobile?
RingByName Face can be started by selecting the video camera icon in green next to any of your coworkers' presence icon. If the icon appears grayed out, its because that agent isn't logged into the Ringbyname OX web portal. Sessions can be started with desktop users, or other mobile users. You'll get a small popup indicating which user you've invited. They'll have 2 minutes to accept the invitation from the moment you send it. Once they've accepted it, your mobile app will open the mobile browser to take you to the 1 on 1 video conference.
If the conference call icon does not appear on your mobile application, it simply means you do not have the most current version of the application installed on your mobile device. Please visit the mobile Google™Play or Apple™ App Store and search for "RingByName" and download the newest version of the application. If you're a new Ringbyname customer, reach out to our service department about adding video conferencing today! Please contact us at 855-345-7464.