How to setup a department

To access the User Settings, click on “New User” at the top-right corner of the screen.


Select "Go to System Administration" from the drop-down list.



Click on "RingByName Setup" or “Main Setup” on the navigation bar along the top of the screen.

On the left side, you will see “Department” section. Click on it to view the departments. 

The system always have “Sales” and “Technical Support” as default departments. You can edit, keep it, or delete it based on your need. 


Click on top of the department you would like to view or edit.

 


To add a new department, click on top of “Add Department”.



Once you clicked on “Add Department” the right side will appear with the information that needs to be configured.

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Our goal at RingByName is for all of our customers to best manage the phone system according to their business needs.


For this reason, we offer a training program at the user level to help your team take advantage of all the live data and features we offer. We also offer administrative level training so you and your administrators are able to update the configuration of your system to suit your business needs. All of our training is done with designated specialists looking to better your business.

To schedule a session, open the following link https://www.ringbyname.com/training/ and follow the instructions on the screen. To get the most value out of RingByName, we advise you to sign up for a training session in the morning hours after 9:00 AM.

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