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Call Center Tagging

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What is a Call Center Group?

In addition to monitoring all the departments, managers and administrators can create "Call Centers"  that can be monitored as a single unit.

Some applications for this type of monitoring are:

To monitor all agents at a single physical location for companies with multiple locations
Managers and administrators can monitor their own teams, regardless of the department queues they belong to
Search by call center name when configuring the account 


How do I create a Call Center group?

"Call Centers" can only be created by Administrators with full access to the System Administration area. In order to create a Call Center Group for monitoring, please follow the steps below:

     1 Login to your RingByName account.

     2. Click on your name at the top-right corner of the screen. Select "Go to System Administration" from the drop-down list.



     3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup".


     4.  Click on the "Users" in the selection area in the first column of the main area.


     5.  Scroll to the bottom of the screen and locate the "Centers" area. Click on an existing Call Center Queue Group to edit, or click on the "Add" link to create a new group. 


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 6. Fill out the information, and press "Save"  


  How do I tag users to a call center?


 1.  Scroll up, and select the user you want to tag to a call center. The configurations on the right-hand side will appear. 



     2. Type in the name of the call center the User will be assigned to, and save, 




Our goal at RingByName is for all of our customers to best manage the phone system according to their business needs.

For this reason, we offer a training program at the user level to help your team take advantage of all the live data and features we offer. We also offer administrative level training so you and your administrators are able to update the configuration of your system to suit your business needs. All of our training is done with designated specialists looking to better your business.

To schedule a session, open the following link https://www.ringbyname.com/training/ and follow the instructions on the screen. To get the most value out of Ringbyname, we advise you sign up for a training session in the morning hours after 9:00 AM.



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