Transferring Calls through the Web Application

Transferring Calls through the Web Application

Whenever you receive an incoming call, dial an outbound number on your VOIP phone, or use our ClickToCall feature, a call control window will pop-up on your screen in the RingByName web app. In addition to identifying your inbound caller or outbound contact, the Call Pop-Up Window now allows you to transfer a call to another extension or phone number without having to use your desk phone. Depending on your needs, there are two types of transfers you can do, Unattended and Attended Transfer. 

How to do Unattended Transfer 

When the Call Pop-up appears on your screen, you need to:
  1. Press Transfer
  2. Type or Search the name, phone number or extension of the person you want to transfer to
  3. Select the phone number highlighted in blue
  4. Press End to complete the transfer

How to do Attended Transfer

When the Call Pop-up appears on your screen, you need to:
  1. Press Transfer 
  2. Type or Search the name, phone number or extension of the person you want to transfer to
  3. Select the phone number highlighted in blue
  4. Wait for the person to answer and speak with them to announce the caller
  5. Press End to complete the transfer



Our goal at RingByName is that our customers can manage the system according to their needs.

For this reason, we offer a training program at the user level, in which we teach you how to work with the system to get the most out of it, and at the Administrative level, how to make changes in the configuration of the system to suit your needs.

To schedule a session, open the following link https://www.ringbyname.com/training/ and follow the instructions on the screen. To get the most out it is advisable to have the session in the morning hours after 9:00 a.m.






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