Antonio Lozano

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  1. 1 vote
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    0 comments  ·  Product Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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    2 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Client called back suggesting that call reporting 'advanced' could benefit from using the same piecharts and data lists as basic so calls mentioned above can be logged from advanced searches that already populate with this data.

    Antonio Lozano commented  · 

    Another client called in asking about this function for Call Reporting Basic.
    A means of seeing how many calls are 'attempted' even if call attempts end during the ringing process.

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  3. 1 vote
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    2 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Supported Trigger and Supported action for SMS recommended

    Antonio Lozano commented  · 

    Currently SMS messages aren't one of the options in our Zapier integration

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  6. 1 vote
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    0 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 1 vote
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    1 comment  ·  Product Suggestions » Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Making the e911 page more user friendly would improve usability of the platform. Recommended once customers can place their own user/DID orders.

    An alert on DIDs or users that are updated when they don't have active/enabled e911 information, directing them to the e911 page would prevent multiple e911 cases that come up fairly frequently with new accounts/orders.

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  9. 1 vote
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  10. 1 vote
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  12. 1 vote
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    2 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Univ Saentz asked for this feature

    Antonio Lozano commented  · 

    28sts per HD

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  13. 1 vote
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    0 comments  ·  Product Suggestions » New Feature  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 1 vote
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  15. 1 vote
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    1 comment  ·  Product Suggestions » Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    This has been added! Please delete!

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  16. 1 vote
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    0 comments  ·  Product Suggestions » Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 1 vote
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    0 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 4 votes
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    2 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Another group asked about adding a 'ding' or sound effect notification for new SMS messages.
    They added that refreshing the r! webapp is not a good way to check for updates to SMS messages.

    Antonio Lozano commented  · 

    Another group asked about these features today! MPE-45557-276
    They reported that they set their r! settings once every few months, and don't really use the web portal often. SMS they said and notifications on mobile would help keep them invested in using it often.

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  19. 1 vote
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    0 comments  ·  Product Suggestions » Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 1 vote
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    1 comment  ·  Product Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    Antonio Lozano commented  · 

    Adding notes, needing to send multiple SMS messages, have multiple call attempts are all various normal business conditions for callbacks. Adding a simple button to move a callback from 'returned' to 'unreturned' would resolve all these case scenarios.

    It's useful to move a callback from 'unreturned' to 'returned', the reverse is also true.

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