Call Recording

Call Recording allows your business to set any department in your business to be recorded -- for training purposes, regulatory compliance, sales confirmation, or any other reason -- and search, playback, download, and forward recordings through an easy web interface from anywhere, anytime. 

There are two types of users, Admin and Regular, each with different permissions and access. While both user types will give you access to the RingByName applications, only the Admin will allow you to view Call Recordings.


  1. Log in to your RingByName account at login.ringbyname.com.

  2. Click on the top right text that reads "Hi, <Your Name>" A drop-down menu should appear. 

  3. Select "Go to System Administration" in the drop down.

  4. Click on "Reporting & Analytics" on the top navigation bar

  5. Select 'Advanced Report' on the left-hand side

  6. In the Advanced Search Form, select the criteria for your custom search, and select "Inbound Recordings" or "Outbound Recordings" from the "Filter By Type" option then click "Search". RingByName will return a list of all recordings that match those given criteria.  








  1. To listen to the recording through your web browser, click on the microphone icon to launch the embedded audio player that will appear at the bottom of the Advanced Report.



  2. Alternately, you can download the file to your hard drive by clicking on the blue MP3 icon. 

How to Turn On Call Recording For Users


By Default, Call Recording is turned off for all Users. To turn on Call Recording for a User, follow these steps.

  1. Log in to your RingByName account at login.ringbyname.com 

  2. Click on the top right text that reads "Hi, <Your Name>"  A drop-down menu should appear

  3. Select "Go to System Administration" in the drop down

  4. Click on "RingByName Setup" on the top navigation bar
      5. In the left side of your screen, select "Users" 

      6. Select the Individual User that you would like to enable the Call Recording for. User details will appear on the right-hand side for the selected User.

      7. Under User Details, check the box to "Enable inbound call recording for this user" and/or "Enable outbound call recording for this user.

      8. Click "Save" to make sure your update is complete.

Alternatively, you can uncheck either "Enabled" box and click "Save" to turn off either Inbound or Outbound Call Recordings.


How to Turn On Call Recording For Departments


By Default, Call Recording is turned off for all Departments. To turn on Call Recording for a Department, follow these steps.

  1. Log in to your RingByName account at login.ringbyname.com

  2. Click on the top right text that reads "Hi, <Your Name>" A drop-down menu should appear

  3. Select "Go to System Administration" in the drop down

  4. Click on "RingByName Setup" on the top navigation bar
      5. In the left side of your screen, select "Departments"

      6. Select the Department that you would like to enable the Call Recording for. Department details will appear on the right-hand side for the selected Department.

      7. Under Department Details, check the box to "Enable inbound call recording for this user" and/or "Enable outbound call recording for this user.     8. Click "Save" to make sure your update is complete.


Why Can't I see any call recordings? Is this an included feature?

RingByName Call Recording is one of many Add-on Features that can supercharge your RingByName system. Call recording is a premium add-on service that is billed based on the number of users within your phone system. 
To inquire about pricing and availability, please contact a friendly representative by calling us at 855-345-7464 or e-mailing us at sales@ringbyname.com

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