Enable Global Do Not Disturb on the Web Application

Enable Global Do Not Disturb (DND) on the Web Application

Global DND is an important feature that can help you alert your office or team that you are occupied and unable to take calls, with a visual alert and a practical tool that blocks inbound calls. It can be enabled from your Ringbyname Webapp by selecting 'Available' at the top right of the screen. 



To enable Do Not Disturb simply change your status on the top of the page from "Available to Global DND


Your user in the call presence will change to a red indicator and display 'BUSY' as seen above. No inbound calls (direct or department) will ring your extension, but you will still be able to make outbound calls. 



This feature can be used alongside the Call Queue feature as well. Below you can see the statuses available for users who are part of a call queue. If Global DND is enabled, direct and queue calls won't ring an agent. If 'Queue DND' or a similar busy status are active then only queue calls won't ring an agent and they will still be able to get direct calls to their extension or direct number. 



Just remember to switch back to 'Available' or 'Ready' to keep your phone lines open for business!

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