Updating E911 Location

What is E911?

Short for Enhanced 911, a location technology advanced by the FCC that will enable mobile, or cellular, phones to process 911 emergency calls and enable emergency services to locate the geographic position of the caller. When a person makes a 911 call using a traditional phone with ground wires, the call is routed to the nearest public safety answering point (PSAP) that then distributes the emergency call to the proper services. The PSAP receives the caller's phone number and the exact location of the phone from which the call was made. Both mobile telephone and VoIP telephone service providers are required to connect 911 calls to the nearest local PSAP.

How does E911 work?

RingByName allows each telephone line to be registered with an individual address or with your company's main business address. This allows remote employees who work outside your main location to have their telephone line to be registered with a unique physical location. When a user dials 911 from their telephone, RingByName will look up the physical address for that extension and pass it along to the closest PSAP for that address allowing for the appropriate delivery and routing of emergency services.

When must I update my E911 address?

RingByName suggests that your physical E911 address must be updated whenever you:
  • Physically move the device to another street address
  • You will be working from a remote location on a soft-phone or secondary device for an extended period of time
  • The device is re-assigned to another user or location.

I am not in the United States, Canada or Puerto Rico. Do I need to register my telephone lines for E911 service?

No, if you are not in the USA, Canada, or Puerto Rico you do not need to register for E911 Service. You may opt-out of E911 service by selecting "I am not in the USA or Canada" in the E911 configuration settings.

How do I configure the E911 address on my account?

If you are the administrator of the account you may update the E911 Service address within the Administration panel within either the web app or the mobile application.  

1. Go to "System Administration" 

2. Click on "E911" on the navigation bar along the top of the screen.  

3. Click on the "E911 Locations" in the selection area in the left.

4. Click on "Add Location" to add your address. If you have multiple locations, you will need to repeat this step for all of your locations. 

5. Fill out the information on the right side of where you will be using the service.

6. Scroll down and select all of the phone numbers that should be assigned to the location, and choose a callback number.
    Once that's done, press "Verify & Save". 

7. An address suggestion popup box will show on your screen. Click on top of the address to proceed in saving. 

8. Next step is to assign the users to the correct location. Click on the "User Locations" in the selection area in the left. 

9. If you have multiple users on your account that will all be assigned to the same location, click on "E911 Multiple User Assignment", or click on top of 
    each individual user to assign the location.

         * If you selected to edit multiple users, you will need to select all users under the location and choose what location you would like to assign them to and save.

           * If you clicked an individual user to assign the location,  select what location they will be assigned to, and save.

Once the phone numbers and users were configured to the correct location, you can view all of the location assignments, by clicking on "Print Location Assignment".

Our goal at RingByName is for all of our customers to best manage the phone system according to their business needs.

For this reason, we offer a training program at the user level to help your team take advantage of all the live data and features we offer. We also offer administrative level training so you and your administrators are able to update the configuration of your system to suit your business needs. All of our training is done with designated specialists looking to better your business.

To schedule a session, open the following link https://www.ringbyname.com/training/ and follow the instructions on the screen. To get the most value out of RingByName, we advise you to sign up for a training session in the morning hours after 9:00 AM.

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