Whenever you receive an incoming call, dial an outbound number on your VOIP phone, or use our ClickToCall feature, a call control window will pop-up on your screen in the RingByName web app. In addition to identifying your inbound caller or outbound contact, the Call Pop-Up Window allows you to easily access and edit contact information, add additional notes, mute call audio, place the caller on hold, start or stop call recording, and end the call.When a second call is received, the call pop-up screen will display the information above the main window and allow you to choose whether or not to answer.
Call Control Function Buttons
Mute ButtonCall not muted (default status)Muted Call - When enabled, no audio will be transmitted from you to the caller.
Hold ButtonCall not on hold (default status)Call on hold - When enabled, your customer will be placed on hold and your company's hold music will play. To retrieve the call, simply press the hold button.
RecordCall not being recorded. The default status of your call recording is set by your system administrator and may depend on the department, or whether the call was received on a personal number. Press the button to toggle the recording status and begin recording.Call being recorded, The default status of your call recording is set by your system administrator and may depend on the department, or whether the call was received on a personal number. Press the button to toggle the recording status and stop recording.
Caller Information Buttons
Caller Information bar is located just below the contact name. These buttons allow you to obtain more information about the caller or to jump directly to the contact card.
The contact card iconThe contact card icon will open the caller's contact card within the RingByName Application. To return to the call pop-up, simply press the in the top left corner of the header bar.
Web search iconThe web search icon will perform a Google search based on the information stored in the contact card or obtained from the telephone number or inbound caller ID. The search results will be displayed in a new window.
The Location Search buttonThe Location Search button will search for the location of the caller and display it on a Google Map. It will generate a map based on the stored contact address, or the telephone number received on the inbound caller ID in a new window.
Returning to the call pop-up during a live call
If you have navigated away from the call pop-up window, a button will appear at the upper left-hand corner of the header bar.