Using Amazon Alexa™ with RingByName® Skill



RingByName users can use the RingByName skill with their Alexa on their Amazon Echo Dot, the must-have gadget of 2017.


RingByName knows that running a business is hands-on and so turning Amazon's Alexa into a hands-free business assistant is a great recipe for greater productivity. It's just another way that RingByName is way more than a business phone service™.
  1. What is Alexa?
  2. What is the RingByName Skill for Alexa?
  3. How do I enable the RingByName Skill with Alexa?
  4. How do I add a new Amazon Echo device to use with RingByName?
  5. Can I use the RingByName Skill if I don't have a RingByName Account?
  6. How do I start a call with Alexa?
  7. Alexa doesn't recognize some of the numbers I speak. What can I do?
  8. Can I use Alexa to make international phone calls?
  9. Can I use the RingByName Skill to make calls using the name of a contact?
  10. Can I use the RingByName Skill to call contacts stored on my mobile phone?
  11. Can I use the RingByName Skill to call contacts stored on my RingByName contact list?
  12. Can I use the RingByName Skill on multiple Alexa Devices?
  13. Do I have to be near my Amazon Alexa Device to make phone calls?
  14. Can I use the Alexa feature of the mobile shopping application to make RingByName calls?
  15. Can I make RingByName calls from my Amazon Fire TV or Fire HD device?

What is Alexa?


Amazon Echo is a hands-free speaker you control with your voice. Echo connects to the Alexa Voice Service to play music, provide information, news, sports scores, weather, and more—instantly. All you have to do is ask. Alexa listens for "skills", or hands-free commands which perform certain tasks, such as playing music, fetching weather reports, or playing the news.


What is the RingByName Skill for Alexa?


The RingByName Skill allows customers to make calls from your Amazon Alexa™ device. Once the skill is enabled, just say "Alexa, ask RingByName to call" and a number. RingByName will ring your linked telephones. Simply answer the call to be connected to the call just as if you had manually dialed the number.

RingByName will call the linked telephone numbers in your account contacts by name or extension. You can also dial any number outside your account contacts by saying the complete number. Simply answer the call to be connected to the call just as if you had manually dialed the number.

You can also use these variations of the command "Alex, ask RingByName to.."

Or you can say "Alexa, open RingByName" only once to initiate the RingByName Skill and then use any of the above commands without needing to say anything first.


How do I enable the RingByName Skill with Alexa?




You can add the RingByName skill to your Alexa devices by following these easy steps:
  1. Go to the Amazon Alexa app on your smart phone. If you have not already done so, login to your Amazon Account.
  2. Click on the Navigation icon located in the top left corner.
  3. Choose "Skills" section.
  4. Search for RingByName, and choose "Enable".
  5. Once enabled, click on "Link Account" and sign into your RingByName Account

Can I use the RingByName Skill if I don't have a RingByName Account?


At this time, RingByName for Alexa is only available to subscribers. For more information about becoming a RingByName subcriber, contact us at 855-345-7464 or email us at sales@ringbyname.com.


How do I add a new Amazon Echo device to use with RingByName?

Once the RingByName skill has been added to your account, it will automatically work with all of your current Amazon Echo devices. If you have purchased a new device that is not already on attached to your amazon account, you must first add it using your Alexa App.

To add a new device, follow these steps:
  1. Turn on your Echo Device: Plug the included power adapter into Echo and then into a power outlet. The light ring on Echo turns blue, and then orange. When the light turns orange, Echo greets you.

  2. Connect Echo to a Wi-Fi network: Click on the navigation menu and then "Settings", then select "Set up a new device". Follow the guided instructions in the app to connect Echo to a Wi-Fi network. To learn more, go to Connect Echo to Wi-Fi

    Tip: If your Echo doesn't connect to your Wi-Fi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Echo to its factory settings and set it up again. 


How do I start a call with Alexa?


To begin a call from your Alexa device, simply say  "Alexa, ask RingByName to call" and a number. RingByName will ring your linked telephones. Simply answer the call to be connected to the call just as if you had manually dialed the number.



Alexa doesn't recognize some of the numbers I speak. What can I do?


While Alexa does a great job at recognizing common words, phrases, and names, it occasionally struggles at identifying numbers and names in busy or loud environments. Try speaking more slowly or approaching your Alexa device. 




Can I use Alexa to make international phone calls?  


You can use Alexa to launch calls to any number. To make international calls, you will need to have either a World Unlimited Account, or sufficient long distance call credit on your account. 
For more information on Calling Plans and Calling Credit, contact us at 855-345-7464 or email us at sales@ringbyname.com.



Can I use the RingByName Skill to make calls using the name of a contact?

Yes, the skill will allow you to make a call to any contact stored in the RingByName Application.Simply say "Alexa, ask RingByName to call.." and the name of the stored contact.
You can also make calls to co-workers by saying "Alexa, ask RingByName to call co-worker..." and the name of the co-worker.




Can I use the RingByName Skill to call contacts stored on my mobile phone?

At the moment, the RingByName skill only allows you to make calls directly to a number or to a contact stored in your RingByName contact list (see here for more information). However, we are currently working on adding additional finctionality to allow the skill to call contacts stored within your RingByName contact list.




Can I use the RingByName Skill to call contacts stored on my RingByName contact list?

Yes, the skill will allow you to make a call to any contact stored in the RingByName Application.Simply say "Alexa, ask RingByName to call.." and the name of the stored contact.
You can also make calls to co-workers by saying "Alexa, ask RingByName to call co-worker..." and the name of the co-worker.  




Can I use the RingByName Skill on multiple Alexa Devices?

Once you have enabled the RingByName Skill using the Alexa App the skill will automatically work across all of the Echo devices attached to your account, from any Alexa voice-enabled shopping app, or from a Fire TV or Fire HD device. For instructions on how to enable the RingByName skill, click here.




Do I have to be near my Amazon Alexa Device to make phone calls?

In order to use the RingByName skill using Alexa, you will need to be within listening distance of your Alexa device. If your Alexa device cannot hear you or understand your command, try getting closer or speaking more slowly. If you are not in the same room as your Alexa device, you can use any Alexa enabled Amazon application, including the shopping app, or your Amazon Fire TV or HD  device.




Can I use the Alexa feature of the mobile shopping application to make RingByName calls?


Yes, you can start a RingByName call from within any voice-enabled Amazon application, including the shopping app, the Amazon Fire TV, and Amazon Fire HD devices.  Simply press the microphone icon on screen to summon Alexa and say "Ask RingByName to call" followed by a telephone number or extension.




Can I make RingByName calls from my Amazon Fire TV or Fire HD device?


Yes, you can start a RingByName call from your Amazon Fire TV or Fire HD device using Alexa. To summon Alexa, let's start from the main Fire TV menu. Press and hold the microphone button on your voice remote. Let's start off with a simple natural language command. Press and hold the microphone button and say "Ask RingByName to call" followed by a telephone or extension number.

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