Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated

    Reasons for removal:

    -Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
    -This is confusing.
    -Its a time waster when I call in to confirm whether or not this has been updated on both sides.
    -If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.

    3 votes
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  2. Round Robin for my department

    I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Delete option for missed calls in web-app

    I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.

    2 votes
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  4. Configuration Wizard

    I would like to suggest that you create a configuration wizard to help me configure my phone system

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add to the Web Aplication a standlone RBN softphone "Branded"

    It would be a lot easier for customer that want to use their computer to receive and place call.

    So, no need to install adicional softphones.

    With just one credential, you will be able to manage and receive calls. A dream!!!

    3 votes
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →
  6. Able to send invitations to contact list and by groups

    I would like to send invitations and txt messege to my contact list

    8 votes
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    1 comment  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  7. Able to return to a previous option/menu

    Have the option in the IVR to return to a previous menu.

    7 votes
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    0 comments  ·  New Feature  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Paulo,

    We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.

    We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.

    In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com

  8. Be able to attach multiple documents to fax

    When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!

    11 votes
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    2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  9. Redirect calls by person

    I think it would be great if RingByName could automatically forward the calls to an individual person or cell phone based on the caller ID of the person who is calling.

    For example, I have a list of customers that are calling to update their account info. Rather than have them choose from a menu, the system should look at a list of Caller IDs and route the calls directly to our billing department.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. We have forwarded this idea to our development team to see how we can make this happen, and if so, find out how long.

    Should this be selected for consideration, we will be placing ‘smart voting’ buttons on this topic to see how many other folks would find this feature helpful.

    Thanks again!

  10. Advance call routing for departments

    I would like to specify an additional department as a backup when the people in the first department do not answer

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Caller name on Voicemail notification email

    I would like to see the caller ID of the person that left me a voicemail , not just the phone number when I receive a voicemail notification.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. File Sharing and Storage

    I would like to have shared file storage (like Dropbox) added to my RingByName acccount

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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