I suggest you ...

Unreturned vs Returned Calls in Monitoring

It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'

Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.

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    Antonio Lozano shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Antonio Lozano commented  ·   ·  Flag as inappropriate

        Adding notes, needing to send multiple SMS messages, have multiple call attempts are all various normal business conditions for callbacks. Adding a simple button to move a callback from 'returned' to 'unreturned' would resolve all these case scenarios.

        It's useful to move a callback from 'unreturned' to 'returned', the reverse is also true.

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