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5 results found

  1. Able to return to a previous option/menu

    Have the option in the IVR to return to a previous menu.

    8 votes

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    0 comments  ·  New Feature  ·  Admin →
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    under review  ·  AdminRingByName (Customer Care, RingByName) responded

    Hi Paulo,

    We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.

    We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.

    In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com

  2. Video Conferencing

    I would like to be able to use video conferencing on my RingByName Account

    6 votes

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    under review  ·  1 comment  ·  Admin →
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  3. Redirect calls by person

    I think it would be great if RingByName could automatically forward the calls to an individual person or cell phone based on the caller ID of the person who is calling.

    For example, I have a list of customers that are calling to update their account info. Rather than have them choose from a menu, the system should look at a list of Caller IDs and route the calls directly to our billing department.

    6 votes

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    0 comments  ·  Admin →
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    under review  ·  AdminRingByName (Customer Care, RingByName) responded

    Thanks for the suggestion. We have forwarded this idea to our development team to see how we can make this happen, and if so, find out how long.

    Should this be selected for consideration, we will be placing ‘smart voting’ buttons on this topic to see how many other folks would find this feature helpful.

    Thanks again!

  4. Team Chat

    I would like to have group chat for me and all my co-workers inside RingByName

    4 votes

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    1 comment  ·  Admin →
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  5. Add to the Web Aplication a standlone RBN softphone "Branded"

    It would be a lot easier for customer that want to use their computer to receive and place call.

    So, no need to install adicional softphones.

    With just one credential, you will be able to manage and receive calls. A dream!!!

    3 votes

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    0 comments  ·  New Feature  ·  Admin →
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