Product Suggestions

Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.

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  1. SMS Blast Function / SMS Quality Improvement

    Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
    Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

    Removing the slow down of populating the entire contact list again is recommended.

    -------
    Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

    1 vote
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    2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  2. Notification counts or push notification option for ringbyname app / Any kind of SMS notifications

    All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.

    Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.

    4 votes
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    2 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  3. Voicemail and call back request notification by SMS

    Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you

    2 votes
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    planned  ·  0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sort my numbers in the Admin Panel

    I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. R! Admin Usability | Top Down and Bottom Up Call Flow Creation

    Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.

    >When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
    -Selecting these options should open a prompt/popup for naming the menu/department.
    -Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.

    >Additionally when creating a new menu in 'menus', add drop down option "New Department"
    -Selecting this options should do the same as above.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  6. Porting numbers Faster process

    Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

    You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  7. Keypress Recommendation Popup

    Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.

    When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.

    Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"

    Unsure how detailed we should be with how it saves calls/protects business. Listing it as…

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  8. (2) Fail Safe suggestions to prevent call issues

    1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

    2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
    Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
    AND a MENU is selected as the 'Send Calls To'
    Causes afterhours calls to immediate hangup.…

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to Record Voicemail Greetings for Departments, not just Users

    Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
    A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.

    Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  10. way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.

    It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.

    1 vote
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  11. Basic Call Reporting | Simple Usability Improvement | Sort the data by Something

    Currently basic call reporting generates a random list of users, minutes, and number of calls.

    It would improve usability if this list were in some kind of order.

    Even if the system automatically used one of them, it would be a significant improvement for a feature that's used specifically for collecting data

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  12. For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.

    When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.

    1 vote
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto login for mobile app please

    I have to login to the mobile app again almost every time I use it. Why?
    This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-993

    3 votes
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  14. calendar

    A calendar set up that we can plan our day using the CRM in a calendar setting.

    2 votes
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
  15. R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)

    Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.

    The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
    (most accounts don't keep the same number of users from their start date)

    Please reverse the date order the invoice list is sorted by in R! admin for practical use.

    2 votes
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    0 comments  ·  Modification of Feature  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes
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    0 comments  ·  Product Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Adam,
    Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header?

  17. Add a CLEAR ALL button for missed calls

    I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. In App Purchases

    I would like to be able to purchase additional extensions and services from within the web application without calling customer service

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Team Chat

    I would like to have group chat for me and all my co-workers inside RingByName

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Video Conferencing

    I would like to be able to use video conferencing on my RingByName Account

    5 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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